Mason Toothman

Visionary
DISC Type : Ds

Senior Customer Success Manager at Orum 🥇

Muskegon, Michigan, United States

Overview

Mason is a Senior Customer Success Manager at Orum, specializing in onboarding and supporting clients on innovative tech platforms. With a background in video-content outreach from his time at OneMob and a degree from Western Michigan University, he focuses on helping sales teams improve their effectiveness. Hes been described as a prime example of excellence in his field.

As a self-described musician and nerd, Mason is passionate about teaching and helping people develop new skills, often encouraging them to step outside their comfort zones. He identifies as an introvert who enjoys connecting with others and fostering their growth through new capabilities.

Unique fact: He is an introvert who excels at helping sales teams have more effective conversations with strangers on the phone.

Personality Overview

Objective Evaluator

Risk Tolerant

Early Adopter

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Success
His career is centered on providing tailored onboarding and ensuring clients thrive, as seen in his leadership roles at Orum and OneMob.
Sales Enablement
He focuses on helping sales teams have more effective conversations, utilizing tools like AI and video outreach to improve connect rates.
AI in Sales
He actively posts about using AI agents to supercharge sales and customer success teams, reflecting a strong interest in emerging technology.

Media Appearances

Mason has no verified media appearances

Work History

10-2025
Senior Customer Success Manager at Orum 🥇
2-2022 - 10-2025
Client Success & Enterprise Accounts Manager at OneMob
12-2020 - 2-2022
Personal Financial Advisor at Community Choice Credit Union
4-2017 - 8-2020
Account Executive at The KR Group, Inc.
11-2015 - 2-2017
Business Development Analyst at NuWave Technology Partners

Education

2008 - 2013
Bachelor’s Degree from Western Michigan University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Muskegon, Michigan, United States Job Level : Middle Designation : Senior Customer Success Manager at Orum 🥇
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Insights For Selling To Mason

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mason is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Mason

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Mason move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Mason take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Mason

Personality Compatibility


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