Mason Toothman in

Mason Toothman

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Senior Customer Success Manager at Orum 🥇
📍 Muskegon, Michigan, United States

Mason is a Senior Customer Success Manager at Orum, specializing in onboarding and supporting clients on innovative tech platforms. With a background in video-content outreach from his time at OneMob and a degree from Western Michigan University, he focuses on helping sales teams improve their effectiveness. Hes been described as a prime example of excellence in his field.

As a self-described musician and nerd, Mason is passionate about teaching and helping people develop new skills, often encouraging them to step outside their comfort zones. He identifies as an introvert who enjoys connecting with others and fostering their growth through new capabilities.

Unique fact: He is an introvert who excels at helping sales teams have more effective conversations with strangers on the phone.

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Experience
9 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Muskegon, Michigan, United States
Personality Overview

How Mason shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mason cares about

Customer Success
His career is centered on providing tailored onboarding and ensuring clients thrive, as seen in his leadership roles at Orum and OneMob.
Sales Enablement
He focuses on helping sales teams have more effective conversations, utilizing tools like AI and video outreach to improve connect rates.
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Career

Work history

10-2025
Senior Customer Success Manager
Orum 🥇
2-2022 - 10-2025
Client Success & Enterprise Accounts Manager
OneMob
12-2020 - 2-2022
Personal Financial Advisor
Community Choice Credit Union
4-2017 - 8-2020
Account Executive
The KR Group, Inc.
11-2015 - 2-2017
Business Development Analyst
NuWave Technology Partners
In the press

Media appearances

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Education
2008 - 2013
Bachelor’s Degree
Western Michigan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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