Matt Bruno in

Matt Bruno

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Chief Revenue Officer (CRO) at Laivly
📍 United States

Matt Bruno is the Chief Revenue Officer at Laivly, specializing in deploying generative AI for Fortune 500 contact centers. His background includes leading ventures at Boston Consulting Group (BCG) and co-founding a startup. He holds a B. S. from the University of Southern California and is a certified Scrum Master.

Beyond his executive role, Matt has direct entrepreneurial experience, having co-founded Pumpkin Petcare, building a customer-centric brand from the ground up. He is an active voice in the tech community, frequently connecting with industry peers and speaking at major conferences like CCW and ICMI.

He co-founded Pumpkin Petcare, a tech-forward pet insurance and wellness company.

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Experience
14 Years
Current Role
Chief Revenue Officer (CRO)
Job Level
Leadership
Location
United States
Personality Overview

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Priorities

Topics Matt cares about

AI in Contact Centers
His current role and public speaking focus on helping Fortune 500 companies successfully implement AI to improve customer experience and operational efficiency.
Go-to-Market Strategy
As CRO, he built Laivly's GTM foundation from scratch, covering product structure, positioning, pricing, and channel strategy.
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Career

Work history

6-2024
Chief Revenue Officer (CRO)
Laivly
2-2022 - 6-2024
VP of Revenue
Laivly
7-2020 - 2-2022
Lead Venture Architect
BCG Digital Ventures
7-2020 - 2-2022
Project Leader
Boston Consulting Group (BCG)
7-2018 - 8-2019
Co-Founder, Interim Head of Strategy and Operations
pumpkin petcare
In the press

Media appearances

AI, Automation, and the Future of the Contact Center with Laivly's CRO Matt Bruno. Featured in MetricsHerpa
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Matt Bruno, Laivly CRO talks about important strategies for agent adoption of AI. Featured in Facebook (We Are Laivly)
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Education
B.S.
University of Southern California
Marshall International Exchange Program
Copenhagen Business School
Social presence
in
Behavioral profile

DISC profile (public)

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