Matt Katz

Trailblazer
DISC Type : DI

SVP, Global Customer Success at CloudZero

Burlington, Massachusetts, United States

Overview

As the Vice President of Global Customer Success at Veracode, Matt Katz leads teams focused on expansion, retention, and service revenue. An alumnus of MIT, he has a deep background in customer success leadership at high-growth tech firms. Colleagues describe him as insightful, strategic, and collaborative.

Matt previously founded and led his own strategic consulting firm, A Matthew Katz Consulting, advising high-tech clients on customer success and professional service delivery.

Personality Overview

Values Relationships

Assertive

Informal

They are more likely to accept new and exciting technologies.  They are not against taking risks and can make tough decisions when required.
 They will fight for you if they come to believe in you.

Topics They Care About

Global Customer Success
He leads global customer success at Veracode, focusing on delivering expansion, renewal, and service revenue outcomes for clients.
Application Security
His current role and company, Veracode, are centered on identifying software flaws and managing risk from code to cloud.
AI in Code Security
His recent posts highlight Veracode's use of AI for flaw detection and the security risks associated with AI-generated code from LLMs.

Media Appearances

Veracode Achieves Record Year with Significant Growth and Strategic Expansion. Featured in Business Wire

See Now

Work History

3-2026
SVP, Global Customer Success at CloudZero
10-2024 - 3-2026
Vice President, Global Customer Success at Veracode
12-2021 - 10-2024
Vice President of Customer Success at Mendix
4-2020 - 12-2021
Sr. Director, Customer Success at Mendix
12-2017 - 4-2020
Head of Customer Success at Upland Localytics

Education

9-1986 - 5-1990
SB from Massachusetts Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 35 Location : Burlington, Massachusetts, United States Job Level : Leadership Designation : SVP, Global Customer Success at CloudZero
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Matt

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Matt take some risk or not?

  • If necessary, they will be ready to take risks.

You And Matt

Personality Compatibility


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