Matt Lawrence

Observer
DISC Type : ic

Technical Support Engineer at N/A

Indianapolis, Indiana, United States

Overview

Matt is an experienced IT Support Specialist with a background in network engineering and IT management. He is skilled in unified communications, including VOIP and SIP, as well as Microsoft, VMWare, and Cisco infrastructure. He holds a Bachelor of Science from Ball State University.


During his time as an IT Support Manager, he was solely responsible for the IT operations of five offices and over 200 agents.

Personality Overview

Example Seeker

Curious

Assertive

They ask a lot of questions and rely heavily on information and collaterals.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Unified Communications
He has deep experience designing and implementing UCaaS infrastructure, including SIP trunks, video solutions, and interactive voice response (IVR) systems.
IT Infrastructure
His background includes managing Windows servers, Active Directory, Cisco core routers, and DNS servers on UNIX.
Crisis Resolution
He is experienced in crisis incident response, with a focus on facilitating resolution and maintaining accurate documentation and ticketing.

Media Appearances

Matt has no verified media appearances

Work History

11-2022
Technical Support Engineer at N/A
1-2013 - 11-2022
VOIP Support Engineer at Level365 Communications LLC
9-2010 - 11-2012
IT Support Manager at Prudential Indiana Realty Group
1-2006 - 1-2010
Network Engineer at Cincinnati Bell

Education

Bachelor of Science from Ball State University
Education details unavailable from Noblesville High School

More Information

Social Presence :

Prographics :

Exp : 19 Location : Indianapolis, Indiana, United States Job Level : Mid-senior Designation : Technical Support Engineer at N/A
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Matt

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Matt take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Matt

Personality Compatibility


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