Matthew Hemmer

Energizer
DISC Type : I

Operations Manager at Digital Direction

Greater Chicago Area, United States

Overview

Matthew Hemmer is a seasoned telecommunications manager with over 25 years of experience leading Repair, Field Operations, and Customer Service teams. His expertise lies in process improvement, managing large-scale operational units, and working with software teams to build ideal support systems. He studied Business Administration and Management at Northeastern IL University.

He once spearheaded a project using APIs to successfully eliminate the manual workload equivalent to six full-time employees.

Personality Overview

Big Picture Person

Informal

Enthusiastic

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Telecom Expense Auditing
His current role involves direct responsibility for auditing tens of millions of dollars in telecommunication expenses for clients.
Operational Efficiency
Throughout his career, he has focused on implementing scalable processes, creating key performance indicators, and using automation to improve company performance.
CRM Implementation
He led the implementation of CRM systems to manage and streamline audit activities at his current company.

Media Appearances

Matthew has no verified media appearances

Work History

1-2019
Operations Manager at Digital Direction
1-2017 - 12-2018
Director Of Operations at Everywhere Wireless
Repair Manager at Call One, Incorporated
1-2013 - 12-2014
Senior Manager Business Analyst at MegaPath Acquired by GTT
1-2010 - 12-2013
Senior Manager- Global Dispatch Operations at MegaPath

Education

Business Administration and Management from Northeastern IL University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Chicago Area, United States Job Level : Middle Designation : Operations Manager at Digital Direction
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Matthew

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Matthew take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Matthew

Personality Compatibility


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