Matthew Hemmer in

Matthew Hemmer

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Operations Manager at Digital Direction
📍 Greater Chicago Area, United States

Matthew Hemmer is a seasoned telecommunications manager with over 25 years of experience leading Repair, Field Operations, and Customer Service teams. His expertise lies in process improvement, managing large-scale operational units, and working with software teams to build ideal support systems. He studied Business Administration and Management at Northeastern IL University.

He once spearheaded a project using APIs to successfully eliminate the manual workload equivalent to six full-time employees.

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Experience
15 Years
Current Role
Operations Manager
Job Level
Middle
Location
Greater Chicago Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matthew cares about

Telecom Expense Auditing
His current role involves direct responsibility for auditing tens of millions of dollars in telecommunication expenses for clients.
Operational Efficiency
Throughout his career, he has focused on implementing scalable processes, creating key performance indicators, and using automation to improve company performance.
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Career

Work history

1-2019
Operations Manager
Digital Direction
1-2017 - 12-2018
Director Of Operations
Everywhere Wireless
Repair Manager
Call One, Incorporated
1-2013 - 12-2014
Senior Manager Business Analyst
MegaPath Acquired by GTT
1-2010 - 12-2013
Senior Manager- Global Dispatch Operations
MegaPath
In the press

Media appearances

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Education
Business Administration and Management
Northeastern IL University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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