Matthew Holota in

Matthew Holota

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Director, Client Support at Zixi - Broadcast QoS Over the Open Internet
📍 United States

Matthew is the Director of Client Support at Zixi, specializing in scaling customer service teams and turning them into profit centers. He has a proven track record of building international, 24/7 support operations from the ground up. Colleagues describe him as a brilliant, passionate, and detail-oriented leader who excels at developing talent. He holds a Bachelors from St. Bonaventure University.

Outside of his primary role, Matthew has a background in media and sports production, having worked as a producer and videographer for organizations like the New York Islanders and Buffalo Sabres. He is also passionate about mentorship and helping professionals in the early stages of their careers network and grow.

He once created and managed a 100+ page training handbook for new hires on his technical support team.

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Experience
15 Years
Current Role
Director, Client Support
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matthew cares about

Scaling Support Teams
He built Zixi's first support team, growing it internationally. He also scaled teams from 6 to 50 agents in a year at KeyMe.
CS as Profit Center
A core part of his professional summary is his experience in making customer service teams profitable, notably at KeyMe and Motivate International.
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Career

Work history

11-2019
Director, Client Support
Zixi - Broadcast QoS Over the Open Internet
10-2018 - 11-2019
Director of Customer Service
Motivate International Inc.
3-2017 - 10-2018
Director of Customer Experience
KeyMe
3-2016 - 1-2017
Mevo Support Manager
Livestream
1-2014 - 3-2016
IMG Support Manager
Livestream
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 2001
Bachelor
St. Bonaventure University
1998 - 1998
Education details unavailable
University of Oxford
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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