Matthew is the Director of Client Support at Zixi, specializing in scaling customer service teams and turning them into profit centers. He has a proven track record of building international, 24/7 support operations from the ground up. Colleagues describe him as a brilliant, passionate, and detail-oriented leader who excels at developing talent. He holds a Bachelors from St. Bonaventure University.
Outside of his primary role, Matthew has a background in media and sports production, having worked as a producer and videographer for organizations like the New York Islanders and Buffalo Sabres. He is also passionate about mentorship and helping professionals in the early stages of their careers network and grow.
He once created and managed a 100+ page training handbook for new hires on his technical support team.
Read the full overview →They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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