Matthew Holota

Inspirer
DISC Type : di

Director, Client Support at Zixi - Broadcast QoS Over the Open Internet

United States

Overview

Matthew is the Director of Client Support at Zixi, specializing in scaling customer service teams and turning them into profit centers. He has a proven track record of building international, 24/7 support operations from the ground up. Colleagues describe him as a brilliant, passionate, and detail-oriented leader who excels at developing talent. He holds a Bachelors from St. Bonaventure University.

Outside of his primary role, Matthew has a background in media and sports production, having worked as a producer and videographer for organizations like the New York Islanders and Buffalo Sabres. He is also passionate about mentorship and helping professionals in the early stages of their careers network and grow.

He once created and managed a 100+ page training handbook for new hires on his technical support team.

Personality Overview

Fast Adopter

Generous

Confident & Optimistic

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Scaling Support Teams
He built Zixi's first support team, growing it internationally. He also scaled teams from 6 to 50 agents in a year at KeyMe.
CS as Profit Center
A core part of his professional summary is his experience in making customer service teams profitable, notably at KeyMe and Motivate International.
Team Development
He has a history of creating extensive training processes and is praised in recommendations for his ability to guide and develop his teams.

Media Appearances

Matthew has no verified media appearances

Work History

11-2019
Director, Client Support at Zixi - Broadcast QoS Over the Open Internet
10-2018 - 11-2019
Director of Customer Service at Motivate International Inc.
3-2017 - 10-2018
Director of Customer Experience at KeyMe
3-2016 - 1-2017
Mevo Support Manager at Livestream
1-2014 - 3-2016
IMG Support Manager at Livestream

Education

1997 - 2001
Bachelor from St. Bonaventure University
1998 - 1998
Education details unavailable from University of Oxford

More Information

Social Presence :

Prographics :

Exp : 15 Location : United States Job Level : Mid-senior Designation : Director, Client Support at Zixi - Broadcast QoS Over the Open Internet
URL has been copied!

Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Matthew

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Matthew take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Matthew

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.