Matthew Prine in

Matthew Prine

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Chief Customer Officer at American Water
📍 Camden, New Jersey, United States

Matthew Prine is the Chief Customer Officer at American Water, promoted from his previous role as President of Indiana American Water. He focuses on integrating customer feedback and performance analytics to enhance service. Colleagues describe him as a detail-oriented and exceptional leader. He earned his Bachelor of Arts from Hanover College.

Matthew has deep roots in Indiana and demonstrates a strong commitment to community service. He has notably served as a volunteer firefighter and Emergency Medical Technician (EMT) for Amity Fire and Rescue, showcasing a dedication to public safety that extends beyond his corporate responsibilities.

Outside of his executive career in the utility industry, he has direct, hands-on experience in emergency services as a volunteer firefighter and EMT.

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Experience
23 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Camden, New Jersey, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matthew cares about

Customer Experience
As CCO, he frequently speaks on turning customer sentiment into actionable strategy and improving service through digital tools and data-driven improvements.
Utility Infrastructure
As former President of Indiana American Water, he led significant infrastructure investments, including replacing lead service lines and upgrading water treatment plants.
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Career

Work history

1-2025
Chief Customer Officer
American Water
3-2019 - 1-2025
President at Indiana American Water
American Water
8-2014 - 3-2019
Community and Government Affairs Director - Indiana
American Water
4-2014
Volunteer Firefighter/EMT
Amity Fire and Rescue
6-2011 - 8-2014
Executive Director
Indiana Utility Shareholders Association, Inc
In the press

Media appearances

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Education
1998 - 2002
BA
Hanover College
1994 - 1998
Graduate
Whiteland Community High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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