Traci Jackson in

Traci Jackson

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Director of Customer Care at American Water
📍 Pittsburgh, Pennsylvania, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
24 Years
Current Role
Director of Customer Care
Job Level
Mid-senior
Location
Pittsburgh, Pennsylvania, United States
Personality Overview

How Traci shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Traci cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

5-2024
Director of Customer Care
American Water
12-2004 - 4-2016
Operations Manager
Verizon
7-2002 - 12-2004
Outside Local Manager
Verizon
1-2000 - 6-2002
Dispatch Resource Call Center Supervisor
Verizon
2-1998 - 1-2000
Dispatch Resouce Call Center Night Duty Coordinator
Verizon
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2001 - 2002
Master of Business Administration (M.B.A.)
Waynesburg University
1989 - 1993
Bachelor of Science (B.S.)
Penn State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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