Mauricio Baldemar in

Mauricio Baldemar

Observer · DISC type ic
Director Call Center Gastos Medicos at Ahorra Seguros
📍 Mexico City, Mexico

Mauricio Baldemar is a seasoned contact center director with experience at Ahorra Seguros and BT. His expertise spans strategic planning, process optimization, and customer experience. He leverages business intelligence tools like Microsoft Power BI to drive results and has a background from the Universidad Nacional Autónoma de México.

A unique aspect of his profile is the combination of high-level corporate strategy skills with hands-on technical and marketing competencies.

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Experience
4 Years
Current Role
Director Call Center Gastos Medicos
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

How Mauricio shows up

Value Driven
Assertive
Curious

They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Priorities

Topics Mauricio cares about

Contact Center Tech
His roles and skills highlight a deep focus on the technology that powers modern contact centers to improve efficiency and customer satisfaction.
Customer Retention
Lists 'Retención de clientes' and 'Experiencia del cliente' as key skills, indicating a professional focus on keeping customers loyal and satisfied.
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Career

Work history

9-2021
Director Call Center Gastos Medicos
Ahorra Seguros
Gerente de Contact Center
BT
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Universidad Nacional Autónoma de México
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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