Mauricio Baldemar

Director Call Center Gastos Medicos at Ahorra Seguros

📍 Mexico City, Mexico

Mauricio Baldemar is a seasoned contact center director with experience at Ahorra Seguros and BT. His expertise spans strategic planning, process optimization, and customer experience. He leverages business intelligence tools like Microsoft Power BI to drive results and has a background from the Universidad Nacional Autónoma de México.

A unique aspect of his profile is the combination of high-level corporate strategy skills with hands-on technical and marketing competencies.

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Experience

4 Years

Current Role

Director Call Center Gastos Medicos

Job Level

Mid-senior

Location

Mexico City, Mexico

Personality Overview

How Mauricio shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Mauricio cares about

Contact Center Tech

His roles and skills highlight a deep focus on the technology that powers modern contact centers to improve efficiency and customer satisfaction.

Customer Retention

Lists 'Retención de clientes' and 'Experiencia del cliente' as key skills, indicating a professional focus on keeping customers loyal and satisfied.

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Career

Work history

9-2021

Director Call Center Gastos Medicos

Ahorra Seguros

Gerente de Contact Center

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

Education details unavailable

Universidad Nacional Autónoma de México

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Selling to Mauricio?

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Use phrases like ‘clear proof that’, ‘data shows’ etc.

DON'T

Don’t try to rush them into a decision, provide all necessary information first

Invite them for a social do but don’t rely solely on the relationship

Reveal the full meeting playbookFree. 10 seconds.

When cold calling

Pattern Interrupt: Informal style, where you are talking in a friendly & casual manner, with a big smile on makes them want to speak to you.

Pace: Don't be too fast or too slow, stay in the middle. Sound like a 'brings happiness to others' person.

Reveal the cold-call scriptFree. 10 seconds.

When writing an email

Subject: Exciting but objective

Length of mail: Medium

Salutation: Yes ( Something usual). Greeting: No. Tone of words: Confident, informational. Bullet points: Could use. Closing line: Logically summarize, keep high energy. Complimentary close: Unique or standard. Overall messaging: Focused on generating excitement while staying objective

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing Mauricio fast: Proven value, strong testimonials are important for them, rapport can impact decisions a little.

How fast will Mauricio move? They like to be detailed and take their time to arrive at decisions.

Reveal the closing strategyFree. 10 seconds.

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