Mauricio Baldemar is a seasoned contact center director with experience at Ahorra Seguros and BT. His expertise spans strategic planning, process optimization, and customer experience. He leverages business intelligence tools like Microsoft Power BI to drive results and has a background from the Universidad Nacional Autónoma de México.
A unique aspect of his profile is the combination of high-level corporate strategy skills with hands-on technical and marketing competencies.
Read the full overview →They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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