Mauricio Baldemar

Observer
DISC Type : ic

Director Call Center Gastos Medicos at Ahorra Seguros

Mexico City, Mexico

Overview

Mauricio Baldemar is a seasoned contact center director with experience at Ahorra Seguros and BT. His expertise spans strategic planning, process optimization, and customer experience. He leverages business intelligence tools like Microsoft Power BI to drive results and has a background from the Universidad Nacional Autónoma de México.

A unique aspect of his profile is the combination of high-level corporate strategy skills with hands-on technical and marketing competencies.

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Contact Center Tech
His roles and skills highlight a deep focus on the technology that powers modern contact centers to improve efficiency and customer satisfaction.
Customer Retention
Lists 'Retención de clientes' and 'Experiencia del cliente' as key skills, indicating a professional focus on keeping customers loyal and satisfied.
Process Optimization
Emphasizes 'Optimización de procesos' as a core skill, suggesting an interest in making business operations more efficient and effective.

Media Appearances

Mauricio has no verified media appearances

Work History

9-2021
Director Call Center Gastos Medicos at Ahorra Seguros
Gerente de Contact Center at BT

Education

Education details unavailable from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : 4 Location : Mexico City, Mexico Job Level : Mid-senior Designation : Director Call Center Gastos Medicos at Ahorra Seguros
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Insights For Selling To Mauricio

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mauricio is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Mauricio

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mauricio move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Mauricio take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mauricio

Personality Compatibility


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