Mauricio Mazzarella Ferreira

Judge
DISC Type : Dc

Gerente Sr de Planejamento e Controle at Neobpo

São Paulo, São Paulo, Brazil

Overview

Maurício Mazzarella Ferreira is a senior executive with over 20 years of experience in strategic planning, operations, and customer experience. He specializes in digital transformation and BI implementation, having managed teams of up to 800 people and increased productivity by over 20%. He is a graduate of Uninove in Business Strategic Planning.

He is a value-driven leader who believes that genuine and authentic people are the foundation of sustained business success and profitability. He emphasizes the importance of coherence, where words and actions align, to build solid professional reputations over time.

Unique fact: Maurício has successfully reduced forecast errors by up to 25% by implementing strategic dashboards in Power BI.

Personality Overview

Features Driven

Generally Skeptic

Fast But Wary

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Experience (CX)
A core focus throughout his career, leading CX strategy and operations at major companies like Bosch and Neobpo to ensure customer satisfaction and loyalty.
Operational Efficiency
He has a track record of increasing team productivity by 20-30% and reducing rework by 30% through process transformation and automation.
Data-Driven Planning
Emphasizes using BI and data analytics for strategic forecasting and decision-making, significantly improving operational efficiency and reducing errors.

Media Appearances

Mauricio has no verified media appearances

Work History

1-2025 - 8-2025
Gerente Sr de Planejamento e Controle at Neobpo
3-2023 - 12-2024
Gerente Sr de Operações e Customer Experience Latin America at Bosch Brasil
11-2022 - 2-2023
Customer Experience e TeleVendas (Consultoria) at MeuCashCard
7-2021 - 8-2022
Head de Planejamento, Projetos e Financeiro at KAINOS BPOTECH
4-2019 - 7-2021
Gerente de Planejamento, MIS e BI at KAINOS BPOTECH

Education

2005 - 2009
Graduação em Planejamento Estrategico Empresarial from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Sr de Planejamento e Controle at Neobpo
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Insights For Selling To Mauricio

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Make sure that you circle back fast on any action items, it wins their trust
  • Refer to testimonials from well-known industry leaders

DONT's

  • Avoid being too verbose
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mauricio is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mauricio

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Mauricio move?

  • If convinced, they can reach decisions quite fast.
  • Can Mauricio take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Mauricio

Personality Compatibility


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