Mauro Failli
Login to view DISC.Mauro Failli is a Director and Global CX Consultant at Twilio with over 20 years of experience in communication technologies and customer engagement. He leads consulting practices designed to help executives realize their engagement vision. Colleagues describe him as a knowledgeable, forward-thinking technologist and an inspiring leader.
Outside of work, Mauro is a passionate Disney fan, an interest that aligns with his professional focus on creating exceptional customer experiences. During his time at Rider University, where he earned a BS, he was a member of the Phi Chi Theta professional business fraternity.
He was a featured speaker at Twilios SIGNAL conference, where he co-presented on the innovative Twilio Flex programmable contact center.
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