Max N.

Trailblazer
DISC Type : ID

Caregiving at Career Break

Greater Chicago Area, United States

Overview

A customer-obsessed professional with over 12 years of experience in account management and customer success within fast-paced SaaS environments. Max has a proven track record of driving revenue growth and retention, demonstrated through a progressive career at Intercom, moving from Customer Support to Relationship Manager.

Max is currently on a career break dedicated to caregiving, a decision that highlights a deep sense of personal responsibility and commitment. Their professional interests include companies like ActiveCampaign and Zenkraft, suggesting a focus on customer engagement platforms and integrated CRM solutions.

Unique fact: Max has dedicated their most recent career chapter entirely to caregiving.

Personality Overview

Achievement-Oriented

Values Relationships

Assertive

They will fight for you if they come to believe in you.  They are more likely to accept new and exciting technologies. They are not against taking risks and can make tough decisions when required.


Topics They Care About

Customer Retention
Has direct experience as a Retention Specialist and a career focused on driving retention in SaaS environments.
Account Management
Held multiple roles as a Relationship Manager, skilled in managing and growing customer accounts.
Caregiving
Currently on a career break focused on caregiving, indicating this is a significant personal priority.

Media Appearances

Max has no verified media appearances

Work History

7-2025
Caregiving at Career Break
11-2023 - 7-2025
Relationship Manager at Intercom
2-2022 - 11-2023
Customer Growth Relationship Manager at Intercom
5-2021 - 2-2022
Retention Specialist / CGRM at Intercom
11-2017 - 5-2021
Customer Support Specialist at Intercom

Education

Max has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Chicago Area, United States Job Level : N/A Designation : Caregiving at Career Break
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Insights For Selling To Max

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Max is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Max

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Max move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Max take some risk or not?

  • If necessary, they will be ready to take risks.

You And Max

Personality Compatibility


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