Melanie N. Arcelay, MBA in

Melanie N. Arcelay, MBA

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Head of Customer Success at Notable
📍 Washington DC-Baltimore Area, United States

Melanie is a results-driven executive with deep expertise in customer success and strategic growth within the healthcare technology sector. As Head of Customer Success at Notable, she focuses on scaling operations and building high-performing teams. People who have worked with her describe her as a dedicated, motivational, and forward-thinking leader.

She is passionate about empowering others, reflected in her role as a founding member of WELL, an organization dedicated to supporting women leaders in digital health. Her undergraduate degree in Neuroscience from Lafayette College provides a unique foundation for her business and leadership roles, complemented by an MBA from the University of Maryland.

Unique fact: Melanie is a Fellow of the American College of Healthcare Executives (FACHE), a premier credential in healthcare management.

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Experience
11 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Melanie cares about

AI in Healthcare
Leads customer success at an AI platform that aims to reduce administrative burdens and is personally inspired by AI's potential to transform healthcare.
Team Leadership
Focuses on building strong team cultures and developing leaders, believing that soft skills and self-improvement are critical for organizational success.
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Career

Work history

4-2025
Head of Customer Success
Notable
2-2025
Founding Member
WELL
4-2024 - 4-2025
Head of Customer Success
Ambience Healthcare
11-2016 - 3-2024
Northeast President
ScribeAmerica
9-2015 - 10-2016
Director of Client Solutions
ScribeAmerica
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Neuroscience
Lafayette College
Master of Business Administration - MBA
University of Maryland
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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