Melanie N. Arcelay, MBA

Sharpshooter
DISC Type : DC

Head of Customer Success at Notable

Washington DC-Baltimore Area, United States

Overview

Melanie is a results-driven executive with deep expertise in customer success and strategic growth within the healthcare technology sector. As Head of Customer Success at Notable, she focuses on scaling operations and building high-performing teams. People who have worked with her describe her as a dedicated, motivational, and forward-thinking leader.

She is passionate about empowering others, reflected in her role as a founding member of WELL, an organization dedicated to supporting women leaders in digital health. Her undergraduate degree in Neuroscience from Lafayette College provides a unique foundation for her business and leadership roles, complemented by an MBA from the University of Maryland.

Unique fact: Melanie is a Fellow of the American College of Healthcare Executives (FACHE), a premier credential in healthcare management.

Personality Overview

Rigorous & Demanding

Precise But Practical

Thorough Evaluator

They are not focused on building rapport and relationships.  More than the product, they care about the effectiveness of the product. They respond well to strong and respectful communication.

Topics They Care About

AI in Healthcare
Leads customer success at an AI platform that aims to reduce administrative burdens and is personally inspired by AI's potential to transform healthcare.
Team Leadership
Focuses on building strong team cultures and developing leaders, believing that soft skills and self-improvement are critical for organizational success.
Customer Success
Her career is centered on leading customer success teams in health-tech, ensuring long-term client retention and fostering strategic partnerships.

Media Appearances

Melanie has no verified media appearances

Work History

4-2025
Head of Customer Success at Notable
2-2025
Founding Member at WELL
4-2024 - 4-2025
Head of Customer Success at Ambience Healthcare
11-2016 - 3-2024
Northeast President at ScribeAmerica
9-2015 - 10-2016
Director of Client Solutions at ScribeAmerica

Education

Neuroscience from Lafayette College
Master of Business Administration - MBA from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 11 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Head of Customer Success at Notable
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Insights For Selling To Melanie N.

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melanie N. is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Melanie N.

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Melanie N. move?

  • They can take decisions very fast if you manage to convince them.
  • Can Melanie N. take some risk or not?

  • The risks don’t matter much to them.

You And Melanie N.

Personality Compatibility


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