Meriyen Otalvaro Moncada
Login to view DISC.Meriyen is a customer experience and BPO expert with over 20 years of management experience across seven countries in LATAM. An Industrial Engineer from Universidad Católica de Colombia, she specializes in customer retention, churn management, and vendor relations. Colleagues describe her as a kind, professional, and committed leader.
She is a passionate leader who believes in connecting with people on a personal level to build something with purpose. She enjoys mentoring her teams and emphasizes the importance of a collaborative culture with transparent communication to achieve team goals and generate a real impact on peoples lives.
At DIRECTV, she successfully reduced outsourced collections costs by 15% across five countries and improved head count efficiency by 16% in a single year.
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