Meriyen Otalvaro Moncada

Evaluator
DISC Type : dsc

Gerente de Gestión de Clientes y Fidelización at Prosegur

Bogotá D.C. Metropolitan Area, Colombia

Overview

Meriyen is a customer experience and BPO expert with over 20 years of management experience across seven countries in LATAM. An Industrial Engineer from Universidad Católica de Colombia, she specializes in customer retention, churn management, and vendor relations. Colleagues describe her as a kind, professional, and committed leader.

She is a passionate leader who believes in connecting with people on a personal level to build something with purpose. She enjoys mentoring her teams and emphasizes the importance of a collaborative culture with transparent communication to achieve team goals and generate a real impact on peoples lives.

At DIRECTV, she successfully reduced outsourced collections costs by 15% across five countries and improved head count efficiency by 16% in a single year.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Team Leadership
Her posts show she is passionate about connecting with people and building purpose, stating that generating a real impact on her team is the part she enjoys most.
Customer Retention
A core focus of her career, with specific roles in Churn Management and improving customer service and loyalty operations for major companies like DIRECTV and Prosegur.
Process Optimization
As an Industrial Engineer, she focuses on customer-centric process optimization and has implemented best practices like the "Word Class Churn Management" playbook across multiple countries.

Media Appearances

Meriyen has no verified media appearances

Work History

4-2025
Gerente de Gestión de Clientes y Fidelización at Prosegur
4-2020 - 2-2024
Gerente de BPO en Operaciones de Vendors & Agencias de Cobro LATAM at DIRECTV Latin America
11-2017 - 3-2020
Gerente de Operaciones Comerciales y de Servicio at DIRECTV Latin America
6-2014 - 10-2017
Bussines Partner Churn Involuntario (Cobranzas) at DIRECTV Latin America

Education

9-2024 - 11-2025
Master's degree from Inesdi Business Techschool
Ingeniera Industrial from Universidad Católica de Colombia

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : N/A Designation : Gerente de Gestión de Clientes y Fidelización at Prosegur
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Insights For Selling To Meriyen

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Meriyen is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Meriyen

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Meriyen move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Meriyen take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Meriyen

Personality Compatibility


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