Michael Erbacher

Observer
DISC Type : ic

Technical Lead at Sky City Casino

Auckland, Auckland, New Zealand

Overview

Michael is a Technical Lead at Sky City with a passion for driving improvement across people, process, and technology. His expertise is grounded in frameworks like Lean Six Sigma and ITIL, honed through leadership roles at Auckland Council and Tauranga City Council. He is an alumnus of The University of Waikato.

Outside of his technical career, Michael is deeply involved in the steampunk and costuming community, where he is known for creating gadgets. He is also an avid runner and a member of the Cornwall Park parkrun 50 Club, demonstrating consistent dedication to the sport.

He and his wife have been active in the costuming scene for over eight years, attending various festivals.

Personality Overview

Value Driven

Example Seeker

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Process Improvement
Highlights a passion for improvement and utilizes methodologies like Kepner Tregoe, Lean Six Sigma, and ITIL in his professional roles.
Steampunk & Costuming
An active hobbyist in the steampunk community, where he focuses on creating the gadgets that accompany the costumes.
Technical Leadership
His career includes roles as a Technical Lead and Team Leader, with experience managing teams of over 10 direct reports.

Media Appearances

Michael has no verified media appearances

Work History

10-2024
Technical Lead at Sky City Casino
2-2023 - 1-2025
Platform Manager - Foundations at Tauranga City Council
10-2020 - 10-2022
Customer Engagement Manager at The Workshop - Inventors of Play
4-2017 - 10-2020
Service Transition Manager at timbre Digital
10-2011 - 4-2017
Team Leader - Systems Administration at Auckland Council

Education

1988 - 1992
Education details unavailable from The University of Waikato
1981 - 1988
Education details unavailable from Reporoa College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Auckland, Auckland, New Zealand Job Level : Mid-senior Designation : Technical Lead at Sky City Casino
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Michael

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Michael take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Michael

Personality Compatibility


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