Michael Nolan

Energizer
DISC Type : I

Head Of Operations (Billing and Metering) at British Gas

Ripon, England, United Kingdom

Overview

Michael Nolan is a strategic operational leader at British Gas with over 13 years in senior management. He excels in delivering complex improvement plans to enhance performance and customer outcomes. He holds a Bachelors Degree from Staffordshire University and is described by peers as an inspiring, high-quality leader.

He previously led the strategic development and implementation of a new digital channel for the Smart Metering rollout at British Gas.

Personality Overview

Big Picture Person

Believer

Full Of Energy

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Operational Leadership
Has a proven track record of leading complex improvement plans and delivering change successfully across multiple channels in his 13 years of senior management experience.
Continuous Improvement
A core theme of his career, focusing on scoping, planning, and delivering initiatives to drive performance and achieve better commercial and customer outcomes.
Smart Metering
Previously served as a Senior Project Manager for the Smart Metering program, where he led the creation and implementation of new demand generation channels.

Media Appearances

Michael has no verified media appearances

Work History

10-2020
Head Of Operations (Billing and Metering) at British Gas
8-2015 - 10-2020
Senior Development, Optimisation & Improvement Manager at British Gas
9-2012 - 8-2015
Senior Project Manager (Demand Generation – Smart Metering) at British Gas
9-2005 - 9-2007
Graduate Manager - General Management Programme at Centrica
9-1999 - 9-2005
Retail Manager - Sales and Customer Experience at Statesman Retail

Education

1999 - 2003
Bachelor's Degree from Staffordshire University
1998 - 1999
High School from North East Worcs College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Ripon, England, United Kingdom Job Level : Mid-senior Designation : Head Of Operations (Billing and Metering) at British Gas
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Michael

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Michael take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Michael

Personality Compatibility


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