Michael Nolan in

Michael Nolan

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Head Of Operations (Billing and Metering) at British Gas
📍 Ripon, England, United Kingdom

Michael Nolan is a strategic operational leader at British Gas with over 13 years in senior management. He excels in delivering complex improvement plans to enhance performance and customer outcomes. He holds a Bachelors Degree from Staffordshire University and is described by peers as an inspiring, high-quality leader.

He previously led the strategic development and implementation of a new digital channel for the Smart Metering rollout at British Gas.

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Experience
18 Years
Current Role
Head Of Operations (Billing and Metering)
Job Level
Mid-senior
Location
Ripon, England, United Kingdom
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Operational Leadership
Has a proven track record of leading complex improvement plans and delivering change successfully across multiple channels in his 13 years of senior management experience.
Continuous Improvement
A core theme of his career, focusing on scoping, planning, and delivering initiatives to drive performance and achieve better commercial and customer outcomes.
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Career

Work history

10-2020
Head Of Operations (Billing and Metering)
British Gas
8-2015 - 10-2020
Senior Development, Optimisation & Improvement Manager
British Gas
9-2012 - 8-2015
Senior Project Manager (Demand Generation – Smart Metering)
British Gas
9-2005 - 9-2007
Graduate Manager - General Management Programme
Centrica
9-1999 - 9-2005
Retail Manager - Sales and Customer Experience
Statesman Retail
In the press

Media appearances

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Education
1999 - 2003
Bachelor's Degree
Staffordshire University
1998 - 1999
High School
North East Worcs College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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