Michael Quillin in

Michael Quillin

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Sr. Vice President of Sales at Capacity
📍 San Clemente, California, United States

Michael Quillin is the SVP of Sales at Capacity, a support automation platform. He is a sales and customer experience leader focused on driving revenue growth, market expansion, and go-to-market strategy. He has an extensive background in leveraging AI-powered CX solutions and building high-performing sales teams.

Outside of work, Michael is passionate about spending time on the golf course, traveling to new places, and enjoying live music. He also cherishes spending quality time with his family, which is a significant part of his life.

At a previous role, he drove 20% year-over-year growth despite challenging industry conditions and maintained a 96% seller retention rate.

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Experience
19 Years
Current Role
Sr. Vice President of Sales
Job Level
Leadership
Location
San Clemente, California, United States
Personality Overview

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Priorities

Topics Michael cares about

AI-Powered CX
His roles at RingCentral and Capacity focus on AI-driven customer experience solutions, and he has participated in panels discussing AI transformation in contact centers.
GTM Strategy
A core responsibility in his current and past executive roles involves spearheading go-to-market strategies to drive market adoption for new platforms and solutions.
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Career

Work history

9-2025
Sr. Vice President of Sales
Capacity
1-2025 - 9-2025
VP Global Contact Center Sales
RingCentral
10-2022 - 1-2025
Regional Vice President CX Sales
RingCentral
4-2020 - 12-2022
Director of Contact Center
RingCentral
10-2017 - 4-2020
Sr. Director of Sales, US West
Masergy
In the press

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Education

Michael has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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