Michael Shattuck

Pioneer
DISC Type : Dsi

Senior Director of Innovation/Product at Acquia

Greater St. Louis, United States

Overview

Michael is a dynamic, strategic leader at Acquia, focused on elevating the customer experience and driving high-priority initiatives. Described by colleagues as visionary and transformational, he excels in leading change and building high-performance teams. He holds an Executive MBA from the University of Missouri and is a Prosci® Certified Change Practitioner.

Based on his personal introduction, Michael values the importance of relationships, faith, and continuous learning. His background is unique, holding a Bachelors degree in Music from Northwestern University, reflecting a deep-rooted passion for the arts alongside his expertise in technology and business.

He has published several articles on business strategy, change management, and digital asset management.

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Business Strategy
Authored multiple articles on creating and implementing effective business strategies that drive meaningful organizational change and go beyond just a document.
Change Management
He is a Prosci® Certified Change Practitioner and writes about why strategies often fail to create change, emphasizing the human element in transformation.
Customer Success
His career at Acquia and Widen has been centered on building and leading customer success teams to promote loyalty, retention, and value realization.

Media Appearances

Michael has no verified media appearances

Work History

3-2024
Senior Director of Innovation/Product at Acquia
6-2023 - 3-2024
Senior Director of Customer Success at Acquia
1-2022 - 6-2023
Director of Customer Success (Strategic Initiatives) at Acquia
1-2020 - 1-2022
Director of Customer Success at Widen, an Acquia company
3-2019 - 1-2020
Consulting Manager at Widen, an Acquia company

Education

8-2020 - 5-2022
Master of Business Administration (Executive MBA) from University of Missouri Trulaske College of Business
1993 - 1997
Bachelor of Music from Northwestern University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater St. Louis, United States Job Level : Senior Designation : Senior Director of Innovation/Product at Acquia
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Michael

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are generally fast movers and can take quick decisions
  • Can Michael take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Michael

Personality Compatibility


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