Michael Shrader in

Michael Shrader

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North American Customer Head at Zylitix
📍 Virginia Beach, Virginia, United States

Michael is a seasoned expert in customer experience and contact center technology, with a strong background in global outsourcing, AI solutions, and IT staffing. He has a proven history of leading sales and operations teams. Colleagues have described him as knowledgeable, innovative, and highly customer-centric. He pursued Executive Education at the University of Virginia Darden School of Business.

Based on his public posts, Michael appears to be a person of strong Christian faith. He has shared messages giving honor and glory to God, expressing gratitude for forgiveness and eternal life, which points to his faith being a significant aspect of his personal life.

Unique fact: Michael is a winner of three "Facets of Excellence" awards for his work in Organizational Design and Development.

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Experience
36 Years
Current Role
North American Customer Head
Job Level
Senior
Location
Virginia Beach, Virginia, United States
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

CX Automation
Passionate about leveraging AI, NLP, and ML technologies to enhance efficiency and effectiveness in contact centers for businesses of all sizes.
Global BPO Solutions
Has extensive experience leading sales, account management, and operations for global Business Process Outsourcing (BPO) enterprises and startups.
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Career

Work history

8-2024
North American Customer Head
Zylitix
4-2024
VP/Sr Consultant Solution Sales
CollaborationRoom.ai
7-2023 - 3-2024
Senior BPO Sales Representative
Allied Global
3-2022 - 6-2023
Vice President of Sales
Thrio
5-2017 - 2-2022
CRO | Global BPO, Sales & Account Management
OPSIFY
In the press

Media appearances

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Education
1990 - 1997
Executive Education
University of Virginia Darden School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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