Michael Shrader

Trailblazer
DISC Type : DI

North American Customer Head at Zylitix

Virginia Beach, Virginia, United States

Overview

Michael is a seasoned expert in customer experience and contact center technology, with a strong background in global outsourcing, AI solutions, and IT staffing. He has a proven history of leading sales and operations teams. Colleagues have described him as knowledgeable, innovative, and highly customer-centric. He pursued Executive Education at the University of Virginia Darden School of Business.

Based on his public posts, Michael appears to be a person of strong Christian faith. He has shared messages giving honor and glory to God, expressing gratitude for forgiveness and eternal life, which points to his faith being a significant aspect of his personal life.

Unique fact: Michael is a winner of three "Facets of Excellence" awards for his work in Organizational Design and Development.

Personality Overview

Friendly But Fast

Values Relationships

Persuasive

They respond better to a combination of speed and relationship.  They like to keep things under control. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

CX Automation
Passionate about leveraging AI, NLP, and ML technologies to enhance efficiency and effectiveness in contact centers for businesses of all sizes.
Global BPO Solutions
Has extensive experience leading sales, account management, and operations for global Business Process Outsourcing (BPO) enterprises and startups.
IT Systems Integration
Advocates for integrated systems like Odoo to help small and midsize businesses automate processes and eliminate data silos, as seen in his recent posts.

Media Appearances

Michael has no verified media appearances

Work History

8-2024
North American Customer Head at Zylitix
4-2024
VP/Sr Consultant Solution Sales at CollaborationRoom.ai
7-2023 - 3-2024
Senior BPO Sales Representative at Allied Global
3-2022 - 6-2023
Vice President of Sales at Thrio
5-2017 - 2-2022
CRO | Global BPO, Sales & Account Management at OPSIFY

Education

1990 - 1997
Executive Education from University of Virginia Darden School of Business

More Information

Social Presence :

Prographics :

Exp : 36 Location : Virginia Beach, Virginia, United States Job Level : Senior Designation : North American Customer Head at Zylitix
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Michael

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Michael take some risk or not?

  • They can take risks if necessary.

You And Michael

Personality Compatibility


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