Michael Thomas

Commander
DISC Type : D

Customs Broker Rep at UPS Supply Chain Solutions

Dallas, Texas, United States

Overview

Michael Thomas is a seasoned customs brokerage and transportation executive with deep expertise in cross-border trade, compliance, and logistics optimization. He has a proven track record in business development and managing end-to-end supply chain solutions. He earned his Bachelors degree from San Diego State University.

He is a passionate problem-solver who values building lasting strategic relationships. Michael believes strongly in establishing trust and focusing on the human element in all business interactions to find solutions for critical challenges and client needs, translating insights into action and lasting results.

He is a firm believer that truthful answers are only given after trust has been established.

Personality Overview

Strong-Willed

Candid & Clear

Decisive

They like to stay in control of the negotiation or defining of the terms.  They respond well to strong and respectful communication. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customs Compliance
His entire career is focused on customs brokerage, and he posts about regulatory updates from agencies like U. S. Customs and Border Protection (CBP).
Logistics Optimization
His expertise centers on improving supply chain processes, coordinating end-to-end logistics, and providing comprehensive solutions to reduce delays for clients.
Building Trust
He has explicitly stated his belief that establishing trust and focusing on the "human element" is essential to getting truthful answers and solving challenges.

Media Appearances

Michael has no verified media appearances

Work History

10-2025
Customs Broker Rep at UPS Supply Chain Solutions
9-2023 - 6-2025
Senior Business Development Executive / Customs Trade Advisor at A & A Customs Brokers
10-2021 - 6-2023
Senior Business Development Executive at KlearNow
2-2019 - 10-2021
Trade Management Executive at Livingston International
4-2014 - 2-2019
Business Development Executive at Sealink International Inc.

Education

2001 - 2005
Bachelor's degree from San Diego State University
1998 - 2000
Education details unavailable from Grossmont High School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Dallas, Texas, United States Job Level : N/A Designation : Customs Broker Rep at UPS Supply Chain Solutions
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Michael

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If convinced, they can reach decisions quite fast.
  • Can Michael take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Michael

Personality Compatibility


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