Michael Wiesblatt
Login to view DISC.Michael Wiesblatt is the Vice President for Genesys Canada and North American Strategic Accounts. He leads both the Canadian business and the recently established NA Strategic Accounts team, focusing on sales, partnerships, and go-to-market strategy. He is a graduate of Western University with a Bachelor of Arts.
In a recent interview, he highlighted the clear link between agent experience and customer satisfaction, emphasizing that equipping agents with the right AI-powered tools is crucial for driving loyalty and business performance. He also noted key differences in customer expectations between Canada and the US.
He recently spearheaded a major partnership with Bell Canada to modernize the public service and call center experience for key Canadian federal government departments using AI and digital tools.
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