Michael Wiesblatt

Enthusiast
DISC Type : i

Vice President, Canada and NA Strategic Accounts at Genesys

Canada

Overview

Michael Wiesblatt is the Vice President for Genesys Canada and North American Strategic Accounts. He leads both the Canadian business and the recently established NA Strategic Accounts team, focusing on sales, partnerships, and go-to-market strategy. He is a graduate of Western University with a Bachelor of Arts.

In a recent interview, he highlighted the clear link between agent experience and customer satisfaction, emphasizing that equipping agents with the right AI-powered tools is crucial for driving loyalty and business performance. He also noted key differences in customer expectations between Canada and the US.

He recently spearheaded a major partnership with Bell Canada to modernize the public service and call center experience for key Canadian federal government departments using AI and digital tools.

Personality Overview

Consensus Focused

Amiable & Agreeable

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

AI-Powered CX
He advocates for using AI to empower agents, surface answers in real-time, and orchestrate effective customer journeys to improve satisfaction and drive business growth.
Public Sector Modernization
He is leading a partnership with Bell Canada to implement AI and digital tools for major Canadian government departments, including the CRA and Immigration Canada.
Strategic Partnerships
He emphasizes the strength of partnerships, like the one with Bell, to deliver comprehensive solutions and achieve shared goals in the Canadian market.

Media Appearances

Michael has no verified media appearances

Work History

2-2026
Vice President, Canada and NA Strategic Accounts at Genesys
2-2024 - 3-2026
Vice President, Genesys Canada at Genesys
5-2023 - 2-2024
Vice President, Enterprise Sales at C1
1-2021 - 2-2024
Vice President, CX Sales at C1
8-2020 - 1-2021
Vice President of Sales, Altivon a ConvergeOne Company at Altivon, a ConvergeOne Company

Education

1998 - 2002
Bachelor of Arts from Western University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Canada Job Level : Senior Designation : Vice President, Canada and NA Strategic Accounts at Genesys
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Michael

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Michael take some risk or not?

  • They can take some low-probability risks if needed.

You And Michael

Personality Compatibility


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