Michele Gennarino in

Michele Gennarino

Pioneer · DISC type DIS
Director of Customer Experience at Greenlight Networks
📍 Rochester, New York Metropolitan Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
32 Years
Current Role
Director of Customer Experience
Job Level
Mid-senior
Location
Rochester, New York Metropolitan Area, United States
Personality Overview

How Michele shows up

Driven But Considerate
Dynamic But Sincere
Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Priorities

Topics Michele cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

2-2021
Director of Customer Experience
Greenlight Networks
8-2014 - 8-2020
Chief Operating Officer
Velocitii
5-2018 - 5-2019
Board President
Rochester Alumnae Panhellenic
4-2010 - 8-2014
Director, US OB Client Operations
Concentrix
3-2008 - 5-2010
Director, Client Services
Concentrix
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2003 - 2005
MBA
Medaille University
1988 - 1991
BA
State University of New York at Fredonia
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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