Michele Tan-Orais

Observer
DISC Type : ic

Client Partnership Manager at Athena

Cebu, Central Visayas, Philippines

Overview

Michele is an experienced Client Partnership Manager with a long history of success in the outsourcing and offshoring industry. Her background is rooted in operations management, where she has honed strong skills in project management and leadership development. She holds a Bachelor of Science in Business Administration from the University of San Carlos.

She appears to be a proactive and engaged leader, recently organizing a large regional event for her colleagues to foster team connection and energy. Michele also invests in personal growth, having recently completed a course on building resilience, which she shared with her professional network.

Unique Fact: She playfully refers to her work group as "Team Michele-In⭐, " showcasing a creative and engaging leadership style.

Personality Overview

Example Seeker

Value Driven

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Client Partnerships
Her current role focuses on managing client relationships, leveraging her deep experience in the outsourcing and offshoring industry.
Operations Management
Has a demonstrated history as an Operations Manager, skilled in SLAs, workforce management, and leading teams in contact centers.
Team Building
Recently organized a significant regional team event, showing a passion for creating energy and connection within her team.

Media Appearances

Michele has no verified media appearances

Work History

11-2023
Client Partnership Manager at Athena
2-2018 - 5-2021
Operations Manager at Demand Science Team Philippines, Inc.
4-2016 - 2-2018
Operations Manager at Alorica Philippines, Inc.
8-2014 - 4-2016
Operations Manager at [24]7
1-2014 - 5-2014
Operations Manager at Wipro BPO

Education

2001 - 2005
Bachelor of Science (BS) from University of San Carlos
2001 - 2005
Bachelor of Science in Business Administration from University of San Carlos

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cebu, Central Visayas, Philippines Job Level : Middle Designation : Client Partnership Manager at Athena
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Insights For Selling To Michele

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michele is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Michele

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michele move?

  • They like to analyze well and then make their decisions.
  • Can Michele take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Michele

Personality Compatibility


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