Michelle E Hernandez

Critic
DISC Type : C

Customer Experience Manager at Airgas USA, LLC

Tulsa, Oklahoma, United States

Overview

Michelle has no verified overview

Personality Overview

ROI Driven

Negotiator

Information Seeker

They prefer to do logical analysis and value evidence over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Michelle has no verified topics they care about

Media Appearances

Michelle has no verified media appearances

Work History

1-2024
Customer Experience Manager at Airgas USA, LLC
9-2015 - 1-2024
MANAGER – CENTRAL BUSINESS SERVICE CENTER (B2B) at Airgas
11-2008 - 9-2015
ACCOUNTS RECEIVABLE / ACCOUNTING SUPERVISOR (B2B) at Enterprise Holdings Inc.

Education

Master of Business Administration from Southern Nazarene University
Bachelor of Science Degree in Organizational Leadership from Southern Nazarene University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Tulsa, Oklahoma, United States Job Level : Middle Designation : Customer Experience Manager at Airgas USA, LLC
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Insights For Selling To Michelle E

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle E is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Michelle E

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Michelle E move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Michelle E take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Michelle E

Personality Compatibility


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