Miguel López in

Miguel López

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Expert Customer Success Manager at Genesys
📍 Bogota, D.C., Capital District, Colombia

Miguel is an Expert Customer Success Manager at Genesys specializing in Value Realization and AI-driven Customer Experience. Colleagues describe him as a creative and innovative innate leader. With a background in solutions consulting, he is focused on helping clients leverage new technologies, particularly AI, for business transformation.

He appears to be a passionate football (soccer) fan, using major player transfers as an analogy for his own career development. Miguel enjoys sharing knowledge and encourages others to reach out to him for discussions on new technology and ideas.

He announced his recent move to Customer Success by comparing it to a major transfer signing in the football world.

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Experience
13 Years
Current Role
Expert Customer Success Manager
Job Level
Middle
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

How Miguel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Miguel cares about

AI in CX
His certifications and recent activity highlight a strong focus on AI agents for business transformation and enhancing the customer experience.
Customer Value
His current role and professional headline emphasize "Value Realization", showing his focus on ensuring clients achieve tangible business outcomes.
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Career

Work history

12-2025
Expert Customer Success Manager
Genesys
2-2023 - 12-2025
Principal Solutions Consultant
Genesys
4-2021 - 2-2023
Senior Solutions Consultant
Genesys
2-2012 - 2-2019
Senior Professional Services Consultant
Aspect Software
11-2011 - 2-2012
Ingeniero de Desarrollo
Spring Wireless
In the press

Media appearances

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Education

Miguel has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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