Miguel López

Questioner
DISC Type : c

Expert Customer Success Manager at Genesys

Bogota, D.C., Capital District, Colombia

Overview

Miguel is an Expert Customer Success Manager at Genesys specializing in Value Realization and AI-driven Customer Experience. Colleagues describe him as a creative and innovative innate leader. With a background in solutions consulting, he is focused on helping clients leverage new technologies, particularly AI, for business transformation.

He appears to be a passionate football (soccer) fan, using major player transfers as an analogy for his own career development. Miguel enjoys sharing knowledge and encourages others to reach out to him for discussions on new technology and ideas.

He announced his recent move to Customer Success by comparing it to a major transfer signing in the football world.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

AI in CX
His certifications and recent activity highlight a strong focus on AI agents for business transformation and enhancing the customer experience.
Customer Value
His current role and professional headline emphasize "Value Realization", showing his focus on ensuring clients achieve tangible business outcomes.
Design Thinking
He lists "Design thinking" as a core expertise in his headline, indicating he values a human-centered approach to problem-solving for customers.

Media Appearances

Miguel has no verified media appearances

Work History

12-2025
Expert Customer Success Manager at Genesys
2-2023 - 12-2025
Principal Solutions Consultant at Genesys
4-2021 - 2-2023
Senior Solutions Consultant at Genesys
2-2012 - 2-2019
Senior Professional Services Consultant at Aspect Software
11-2011 - 2-2012
Ingeniero de Desarrollo at Spring Wireless

Education

Miguel has no verified education history

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bogota, D.C., Capital District, Colombia Job Level : Middle Designation : Expert Customer Success Manager at Genesys
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Insights For Selling To Miguel

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Miguel is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Miguel

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Miguel move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Miguel take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Miguel

Personality Compatibility


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