Miguel is an Expert Customer Success Manager at Genesys specializing in Value Realization and AI-driven Customer Experience. Colleagues describe him as a creative and innovative innate leader. With a background in solutions consulting, he is focused on helping clients leverage new technologies, particularly AI, for business transformation.
He appears to be a passionate football (soccer) fan, using major player transfers as an analogy for his own career development. Miguel enjoys sharing knowledge and encourages others to reach out to him for discussions on new technology and ideas.
He announced his recent move to Customer Success by comparing it to a major transfer signing in the football world.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Miguel has no verified education history
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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