Mihir Mehta in

Mihir Mehta

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Senior Associate - Service Delivery Manager at MSCI Inc.
📍 Mumbai, Maharashtra, India

With 19 years in IT service delivery, Mihir excels at managing global operations and achieving 99. 9% SLAs. An expert in automation, he has significantly cut incident times and operational overhead. He holds a B. E. from ST. Francis Institute of Technology and is certified by PagerDuty and VMware.

Mihir has a proven track record of building and leading high-performing teams across Mumbai and Manila, and is driven by mentoring his teams to exceed expectations and partnering with C-level stakeholders to align technology with business goals.

He has successfully built entire global operations centers from the ground up.

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Experience
20 Years
Current Role
Senior Associate - Service Delivery Manager
Job Level
Middle
Location
Mumbai, Maharashtra, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mihir cares about

Service Automation
Engineered a firm-wide PagerDuty platform and drove automation that slashed incident resolution times by 35%, demonstrating a passion for improving efficiency through technology.
Global IT Operations
Leads end-to-end service delivery across international locations including Mumbai, Manila, Singapore, and the US, consistently achieving high SLA compliance.
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Career

Work history

6-2021
Senior Associate - Service Delivery Manager
MSCI Inc.
12-2009 - 6-2021
Senior Associate - Global Lead - Operations Center Team (Mumbai/Manila)
MSCI Inc.
1-2006 - 5-2006
Customer Support Engineer - Networks
Iol Broadband Limited, Mumbai
2006 - 2009
Desktop Engineer – IT Infra
Morgan Stanley
In the press

Media appearances

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Education
2002 - 2005
B.E
ST. Francis Institute of Technology
1999 - 2002
Diploma of Education
Bombay Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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