Mihir Mehta

Questioner
DISC Type : c

Senior Associate - Service Delivery Manager at MSCI Inc.

Mumbai, Maharashtra, India

Overview

With 19 years in IT service delivery, Mihir excels at managing global operations and achieving 99. 9% SLAs. An expert in automation, he has significantly cut incident times and operational overhead. He holds a B. E. from ST. Francis Institute of Technology and is certified by PagerDuty and VMware.

Mihir has a proven track record of building and leading high-performing teams across Mumbai and Manila, and is driven by mentoring his teams to exceed expectations and partnering with C-level stakeholders to align technology with business goals.

He has successfully built entire global operations centers from the ground up.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Service Automation
Engineered a firm-wide PagerDuty platform and drove automation that slashed incident resolution times by 35%, demonstrating a passion for improving efficiency through technology.
Global IT Operations
Leads end-to-end service delivery across international locations including Mumbai, Manila, Singapore, and the US, consistently achieving high SLA compliance.
Incident Management
Holds an Incident Management Certification from PagerDuty and has deep expertise in governing ITSM processes according to ITIL standards to reduce repeat issues.

Media Appearances

Mihir has no verified media appearances

Work History

6-2021
Senior Associate - Service Delivery Manager at MSCI Inc.
12-2009 - 6-2021
Senior Associate - Global Lead - Operations Center Team (Mumbai/Manila) at MSCI Inc.
1-2006 - 5-2006
Customer Support Engineer - Networks at Iol Broadband Limited, Mumbai
2006 - 2009
Desktop Engineer – IT Infra at Morgan Stanley

Education

2002 - 2005
B.E from ST. Francis Institute of Technology
1999 - 2002
Diploma of Education from Bombay Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 20 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : Senior Associate - Service Delivery Manager at MSCI Inc.
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Insights For Selling To Mihir

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mihir is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mihir

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mihir move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mihir take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Mihir

Personality Compatibility


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