Mihret Gizachew
Login to view DISC.Mihret Gizachew is the Head of Customer Experience and Care at MultiChoice Ethiopia, specializing in customer strategy, digital transformation, and fintech payment ecosystems. A graduate of Addis Ababa Institute of Technology, they excel at leading high-performing teams to deliver measurable business results through data-driven decisions and process improvement.
Passionate about creating seamless customer journeys, Mihret enjoys solving complex business challenges and building scalable, customer-centric solutions. Their focus lies in aligning people, processes, and technology to improve satisfaction, efficiency, and commercial performance.
Unique Fact: Early in their career, Mihret worked as a Software Support Engineer, fixing bugs and developing features for the PAGA payment platform.
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