Lerato Rikhotso in

Lerato Rikhotso

Login to view DISC.
Group Executive Head: MAH Customer Experience and Care at MultiChoice Group
📍 City of Johannesburg, Gauteng, South Africa

Lerato Rikhotso is the Group Executive for Customer Experience and Care at MultiChoice, where she focuses on optimizing the fit between individuals and the organization. Drawing on her psychology degree from the University of the Witwatersrand, she is a passionate advocate for corporate coaching and developing talent to drive performance.

Outside of her executive role, Lerato is a proud mother who finds her energy in public speaking and storytelling. She values the power of human connection, drawing inspiration from serendipitous encounters, and is committed to mentoring the emerging workforce in South Africa.

She declared a personal "Year of No" but makes exceptions for opportunities that align with her core identity, particularly public speaking, which makes her feel most alive.

Read the full overview →
Experience
18 Years
Current Role
Group Executive Head: MAH Customer Experience and Care
Location
City of Johannesburg, Gauteng, South Africa
Personality Overview

How Lerato shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Lerato cares about

Holistic Employee Experience
Advocates for leaders to embrace the "holistic employee" concept, aligning individual talent and well-being with organizational culture to enhance performance.
Customer-Centric Leadership
Leads customer experience and care across Africa for MultiChoice, celebrating her teams' achievements and championing a mission-driven approach to customer satisfaction.
+5 more topics Login to view topics
Career

Work history

9-2020
Group Executive Head: MAH Customer Experience and Care
MultiChoice Group
9-2019 - 9-2020
Head of Custome Care
MultiChoice Group
1-2014 - 8-2019
Head of Customer Experience
SA Taxi
10-2013 - 1-2014
Director
BEATITUDE
5-2012 - 9-2013
Senior Contact Centre Manager
MultiChoice
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2023
BA Psychology | International Relations
University of the Witwatersrand
2009 - 2010
MAP
Wits Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other MultiChoice Group Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Lerato. Free, 10 seconds.