Mike Connolly

Enthusiast
DISC Type : i

Vice-President Data Center Services at RIK Data Solutions (RDS)

San Jose, California, United States

Overview

Mike Connolly is a veteran Customer Service Executive with over 20 years of experience leading high-tech service organizations. He specializes in building and scaling successful strategies for technical support, professional services, and data center services for companies like McAfee and Cisco.

He created and expanded the entire global Technical Support and Professional Services divisions for Topspin Communications, which was subsequently acquired by industry giant Cisco Systems.

Personality Overview

Amiable & Agreeable

Optimistic

Consensus Focused

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Global Service Delivery
He has extensive hands-on experience architecting and directing large, multi-site technical support teams, including implementing successful off-shore models at both McAfee and Topspin Communications.
Data Center Services
His current role as VP at RIK Data Solutions and previous directorship at Cisco focus on leading teams that deliver data center, cloud, storage, and virtualization services.
New Product Introduction
As VP at McAfee, he held global responsibility for Service Readiness (NPI), ensuring new products were launched with robust support and service structures in place.

Media Appearances

Mike has no verified media appearances

Work History

10-2013
Vice-President Data Center Services at RIK Data Solutions (RDS)
4-2005 - 10-2013
Director Advanced Services Global Storage & Virtualization at RIK Data Solutions (RDS)
1-2004 - 4-2005
VP Global Service & Support at Topspin Communications (acquired by Cisco Systems)
9-2002 - 12-2004
VP Global Tier 3 Support and Global Service Readiness at McAfee
5-1998 - 9-2002
Director Technical Support at Nortel Networks (acquired Bay Networks)

Education

Mike has no verified education history

More Information

Social Presence :

Prographics :

Exp : 32 Location : San Jose, California, United States Job Level : N/A Designation : Vice-President Data Center Services at RIK Data Solutions (RDS)
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Mike

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Mike take some risk or not?

  • They can take some low-probability risks if needed.

You And Mike

Personality Compatibility


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