Mike Cross in

Mike Cross

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Associate Director at Accenture
📍 Los Angeles Metropolitan Area, United States

Mike is an Associate Director at Accenture, focusing on go-to-market strategies. His expertise spans customer experience, B2B SaaS, and cybersecurity, with a history of serving major firms like Disney and IBM. He holds an MBA from The Wharton School and is a Certified Customer Experience Professional (CCXP).

Drawing from his time at UC Santa Barbara, Mike has an interest in engineering and was president of multiple student engineering clubs. He was also a member of the Alpha Tau Omega fraternity and participated in intramural volleyball, showing a blend of academic leadership and team-oriented activities.

Peers and colleagues consistently describe him as professional, driven, intelligent, and operating with high ethical standards.

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Experience
30 Years
Current Role
Associate Director
Job Level
Mid-senior
Location
Los Angeles Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mike cares about

Customer Experience
He is a Certified Customer Experience Professional (CCXP) and co-founded CXer, a company focused on helping clients streamline their customer journey and experience.
SaaS Security
As the former Head of Revenue Enablement at AppOmni, he has deep expertise in SaaS Security Posture Management (SSPM) and frequently posts about securing critical SaaS apps.
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Career

Work history

9-2024
Associate Director
Accenture
2-2021
Advisor
CXera
2-2021 - 10-2022
Chief Customer Officer and Co-Founder
CXera
10-2022 - 12-2023
Head of Revenue Enablement
AppOmni
3-2013 - 6-2022
Strategic Advisor
Sales Enablement Group
In the press

Media appearances

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Education
MBA
The Wharton School
Bachelor of Science - BS
UC Santa Barbara
Certificate
UCLA Anderson School of Management
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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