Mike Shay in

Mike Shay

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SVP Global Member Sevices at TechStyle Fashion Group
📍 Los Angeles Metropolitan Area, United States

Mike Shay is the SVP of Global Member Services at Fabletics, with extensive experience in dynamic, entrepreneurial environments. He played an integral role as a founding team member at Intelligent Beauty, building their CRM and customer service operations. His background includes studies in Visual Communications and English at Massachusetts College of Liberal Arts.

He was the Sr. Marketing Manager at Intermix Media when it was sold to News Corp. for over $650 million in 2005.

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Experience
25 Years
Current Role
SVP Global Member Sevices
Job Level
Leadership
Location
Los Angeles Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mike cares about

Customer Service Innovation
He has spoken about utilizing emerging channels like voice assistants to enhance the customer service experience for fashion brands.
Contact Center Operations
Has a deep knowledge of contact center operations, having built and scaled them for multiple high-growth companies throughout his career.
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Career

Work history

9-2015
SVP Global Member Sevices
TechStyle Fashion Group
9-2014 - 8-2015
VP Global Member Services Support Ops
TechStyle Fashion Group
1-2010 - 9-2014
VP of Customer Success
SENSA PRODUCTS, LLC
1-2006 - 1-2009
Founding Team / VP
Intelligent Beauty, LLC
2000 - 2005
Sr. Marketing Manager
Intermix Media
In the press

Media appearances

Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group. Featured in PR Newswire
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Education
1995 - 2000
Visual Communications & English
Massachusetts College of Liberal Arts
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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