Milena Araujo in

Milena Araujo

Critic · DISC type C
Head of After Sales Brasil at Audi do Brasil
📍 São Paulo, Brazil

Milena Araujo is the Head of After Sales for Audi do Brasil, leveraging over ten years of experience in the automotive sector. She specializes in enhancing customer loyalty and optimizing after-sales operations and profitability. Milena holds an MBA from FGV and a degree in Law.

Outside of her primary role, Milena is a passionate advocate for gender equity in the workplace. She actively discusses the importance of continued progress and reflection on this topic, particularly around International Womens Day.

Unique fact: Milena uniquely combines her background as a lawyer with her executive leadership in the automotive after-sales industry.

Read the full overview →
Experience
24 Years
Current Role
Head of After Sales Brasil
Job Level
Mid-senior
Location
São Paulo, Brazil
Personality Overview

How Milena shows up

Critic
Information Seeker
ROI Driven

They prefer to analyze logically and value objective facts over emotions. They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Milena cares about

Customer Experience
Her core focus is on delivering service excellence and enhancing customer loyalty, launching initiatives like a nationwide glass repair program to improve the ownership experience.
After-Sales Strategy
She is responsible for the strategic management of after-sales, focusing on dealer KPIs, business consultancy, and increasing profitability for the service division.
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Career

Work history

1-2021
Head of After Sales Brasil
Audi do Brasil
9-2018 - 1-2021
Customer Services Senior Manager
Audi do Brasil
12-2013 - 9-2018
Customer Service Manager
Audi do Brasil
8-2011 - 12-2013
Warranty & Customer Care Manager
BMW Group Brasil
10-2001 - 12-2013
Customer Care Coordinator
BMW Group Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2013
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
2001 - 2006
Advogada
Centro Universitário FMU | FIAM-FAAM
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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