Miraj Shah in

Miraj Shah

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Senior Director, Enterprise Analytics at Zendesk
📍 United Kingdom

Miraj Shah leads the Enterprise Analytics team at Zendesk, focusing on data-driven value creation. A University of Cambridge graduate in Natural Sciences, he previously spent over eight years at JMAN Group, progressing from a consultant role to Principal.

His career at his previous firm included four promotions, highlighting a strong track record of performance and business growth before his move to the tech industry.

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Experience
7 Years
Current Role
Senior Director, Enterprise Analytics
Job Level
Senior
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Miraj cares about

Enterprise Analytics
He currently leads the Enterprise Analytics team at Zendesk, demonstrating his expertise in using data at a large scale.
AI in Customer Service
Expressed excitement about joining Zendesk, a business he views as being at the "forefront of AI innovation for customer service".
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Career

Work history

2-2025
Senior Director, Enterprise Analytics
Zendesk
6-2022 - 1-2025
Principal
JMAN Group
6-2021 - 5-2022
Manager
JMAN Group
9-2020 - 5-2021
Senior Consultant
JMAN Group
1-2020 - 8-2020
Consultant
JMAN Group
In the press

Media appearances

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Education
Natural Sciences
University of Cambridge
Maths
Watford Grammar School for Boys
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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