Miranda Cubillas

Pioneer
DISC Type : isd

Director of Reservations and Recreation at Ojai Valley Inn

Ventura, California, United States

Overview

Miranda Cubillas is a seasoned hospitality leader with nearly two decades of experience at the Ojai Valley Inn, where she advanced to Director of Reservations and Recreation. She is an expert in leveraging data to enhance operational efficiency, team performance, and guest services. Colleagues describe her as having contagious enthusiasm and an ability to see projects through from concept to completion.

She is passionate about creating experiential training programs and has successfully transitioned her department to a high-performing, fully remote team. Miranda is a recognized industry voice, participating in panels and webinars where she shares her expertise on aligning sales and marketing efforts and implementing effective, data-driven coaching strategies for employee growth.

Unique fact: To ensure her remote agents genuinely understand the luxury experience, she created a program where they can earn spa days and other amenities.

Personality Overview

Decisive But Friendly

Friendly But Fast

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Workplace Culture
Her professional headline highlights a passion for workplace culture, supported by her focus on growth-oriented coaching and team development.
Data-Driven Operations
Used data analytics to solve call abandonment issues, optimize shift scheduling, and improve overall team efficiency and conversions.
Remote Team Management
Successfully transitioned her reservations department to a 100% remote model, doubling its size while maintaining a 93%+ performance score.

Media Appearances

Miranda has no verified media appearances

Work History

7-2021 - 11-2025
Director of Reservations and Recreation at Ojai Valley Inn
1-2019 - 7-2021
Director Of Reservations at Ojai Valley Inn
6-2017 - 1-2019
Reservations Manager at Ojai Valley Inn

Education

Education details unavailable from Ventura College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Ventura, California, United States Job Level : N/A Designation : Director of Reservations and Recreation at Ojai Valley Inn
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Insights For Selling To Miranda

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Miranda is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Miranda

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Miranda move?

  • They are generally fast movers and can take quick decisions
  • Can Miranda take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Miranda

Personality Compatibility


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