Molly Hatch in

Molly Hatch

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Sr. Director of Customer Success at EliseAI
📍 New York City Metropolitan Area, United States

Molly Hatch is the Sr. Director of Customer Success at EliseAI, a high-growth company specializing in vertical AI. Her expertise spans customer success, strategic operations, and executive leadership, backed by a Master’s degree from The London School of Economics and Political Science. She is focused on scaling AI solutions in challenging industries.

Outside of her core professional duties, Molly has a background that includes participation in specialized development programs. She was selected for the LSE Faith & Leadership Program, indicating an interest in the intersection of ethical principles and leadership practices.

Unique fact: Molly is part of a company that has sustained 100% growth for five consecutive years, reaching $200M in annual recurring revenue.

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Experience
12 Years
Current Role
Sr. Director of Customer Success
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

How Molly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Molly cares about

AI in Multifamily
Her company's marquee conference, Elise Beyond, focuses on mastering AI in the multifamily sector, a core area of her professional life.
Customer Success Leadership
She has strong opinions on what makes a senior CSM role meaningful, emphasizing trust, influence, and the ability to drive real change for customers.
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Career

Work history

10-2025
Sr. Director of Customer Success
EliseAI
4-2025 - 9-2025
Strategic Operations
EliseAI
12-2023 - 1-2025
US Operations
Parloa
6-2021 - 5-2022
Chief Operating Officer
Carson
8-2018 - 5-2021
Director Of Operations
Carson
In the press

Media appearances

Where to Start with AI: Structuring Pilots, Rollouts, and Head-to-Head Evaluations. Featured in EliseAI – Elise Beyond 2026 Conference
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Education
Master’s Degree
The London School of Economics and Political Science (LSE)
Bachelor of Science (BS)
Honors College at the College of Charleston
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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