Monica Acosta CAPM® in

Monica Acosta CAPM®

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Customer Success Manager at Sandler Training, Miami - Absolute Sales Development
📍 Miami-Fort Lauderdale Area, United States

Monica is a customer-centric success manager at Sandler Training with a background in marketing and project management. She excels in creating processes to enhance the customer journey, from onboarding to long-term development. Monica holds a Bachelors degree from Millennia Atlantic University and is a certified Google Project Management professional, known for being results-oriented and innovative.

As a lifelong learner, Monica is passionate about personal and community development. She has volunteered in leadership roles for organizations like GAISA, contributing to annual reports and marketing campaigns, and was an active member of the Student Activity Committee during university, organizing workshops and community events.

In a previous marketing role, Monica grew her companys organic social media audience by 778% and boosted engagement by over 2, 250% in two years.

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Experience
9 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

How Monica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Monica cares about

Customer Experience
Her entire career focus is on improving and extending customer experiences, ensuring users feel engaged and find value from the moment of onboarding.
Social Media Growth
Drove exceptional results in previous roles, increasing organic audience by 778% and engagement by 2, 259% through strategic content creation.
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Career

Work history

10-2020
Customer Success Manager
Sandler Training, Miami - Absolute Sales Development
1-2020 - 10-2020
Account Manager
Sandler Training, Miami - Absolute Sales Development
7-2018 - 12-2019
Marketing Assistant
Sandler Training, Miami - Absolute Sales Development
1-2017 - 6-2019
Student Activity Committee Member
Millennia Atlantic University
4-2018 - 6-2018
Marketing Intern
Sandler Training, Miami Absolute Sales Development
In the press

Media appearances

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Education
2017 - 2019
Bachelor's degree
Millennia Atlantic University
2015 - 2016
Associate's degree
Tompkins Cortland Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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