Monica Acosta CAPM®

Initiator
DISC Type : Di

Customer Success Manager at Sandler Training, Miami - Absolute Sales Development

Miami-Fort Lauderdale Area, United States

Overview

Monica is a customer-centric success manager at Sandler Training with a background in marketing and project management. She excels in creating processes to enhance the customer journey, from onboarding to long-term development. Monica holds a Bachelors degree from Millennia Atlantic University and is a certified Google Project Management professional, known for being results-oriented and innovative.

As a lifelong learner, Monica is passionate about personal and community development. She has volunteered in leadership roles for organizations like GAISA, contributing to annual reports and marketing campaigns, and was an active member of the Student Activity Committee during university, organizing workshops and community events.

In a previous marketing role, Monica grew her companys organic social media audience by 778% and boosted engagement by over 2, 250% in two years.

Personality Overview

Conviction Driven

Impact-Oriented

Confident

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Experience
Her entire career focus is on improving and extending customer experiences, ensuring users feel engaged and find value from the moment of onboarding.
Social Media Growth
Drove exceptional results in previous roles, increasing organic audience by 778% and engagement by 2, 259% through strategic content creation.
Lead Generation
Developed and implemented paid advertising campaigns that successfully generated over 700 leads for various company offices.

Media Appearances

Monica has no verified media appearances

Work History

10-2020
Customer Success Manager at Sandler Training, Miami - Absolute Sales Development
1-2020 - 10-2020
Account Manager at Sandler Training, Miami - Absolute Sales Development
7-2018 - 12-2019
Marketing Assistant at Sandler Training, Miami - Absolute Sales Development
1-2017 - 6-2019
Student Activity Committee Member at Millennia Atlantic University
4-2018 - 6-2018
Marketing Intern at Sandler Training, Miami Absolute Sales Development

Education

2017 - 2019
Bachelor's degree from Millennia Atlantic University
2015 - 2016
Associate's degree from Tompkins Cortland Community College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Miami-Fort Lauderdale Area, United States Job Level : Middle Designation : Customer Success Manager at Sandler Training, Miami - Absolute Sales Development

Interested in

Sports

Crossfit

Health & Outdoor

Crossfit

Entertainment

TV show obsession

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Insights For Selling To Monica

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Monica is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Monica

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Monica move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Monica take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Monica

Personality Compatibility


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