Neal Topf

Sharpshooter
DISC Type : DC

Advisory Board Member at Call & Contact Center Expo US

Miami-Fort Lauderdale Area, United States

Overview

Neal Topf is the President and Co-Founder of Callzilla, an award-winning outsourced contact center he has led since 2005. He is a customer experience (CX) expert with an MBA from HEC Paris, and colleagues describe him as trustworthy, organized, and a natural leader. He also serves as Chair for the Stevie Awards Customer Service committee.

Residing in South Florida, Neal is a lifelong, passionate fan of the Washington Commanders football team. In his spare time, he enjoys working to incrementally improve his golf game. He is also the co-creator and host of a popular customer experience podcast, demonstrating a passion for sharing industry knowledge with a wider community.

Unique fact: Neal co-created and hosts the "Fireside Chats without the Fires" podcast, dedicated to discussing trends and insights in the customer experience industry.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

Precise But Practical

They respond well to strong and respectful communication.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience (CX)
His entire career is dedicated to CX. He leads a CX-focused company, chairs CX awards for the Stevies, and hosts a podcast on the topic.
Contact Center BPO
As President of Callzilla, he specializes in nearshore and offshore outsourcing solutions, helping brands serve English and Spanish-speaking markets.
CX Thought Leadership
He co-hosts the "Fireside Chats without the Fires" podcast to discuss CX, BPO, and customer care with other industry leaders.

Media Appearances

Neal has no verified media appearances

Work History

1-2024 - 12-2025
Advisory Board Member at Call & Contact Center Expo US
3-2020 - 3-2022
Co-Host and Co-Creator, Customer Experience (CX) Podcast at Fireside Chats Without The Fires
7-2005
President at Callzilla - The Quality-First Contact Center
1-2004 - 6-2005
Vice President Of Business Development at Teleperformance
3-1998 - 8-2001
Manager, International Services, Latin America at Verizon Enterprise Solutions

Education

2001 - 2003
MBA from HEC Paris
1990 - 1994
BA from Ithaca College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Miami-Fort Lauderdale Area, United States Job Level : N/A Designation : Advisory Board Member at Call & Contact Center Expo US
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Insights For Selling To Neal

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Neal is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Neal

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Neal move?

  • If convinced, they can reach decisions quite fast.
  • Can Neal take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Neal

Personality Compatibility


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