Neha Jha in

Neha Jha

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Customer Success Manager at Adobe
📍 Noida, Uttar Pradesh, India

Neha is a Customer Success Manager at Adobe with approximately 10 years of experience in customer success and sales. Leveraging her business analytics credential from the Indian Institute of Management, Calcutta, she excels at building high-level client relationships, driving over 25% upsell growth and maintaining a 95% retention rate.

A colleague describes her as a professional with a blend of empathy and strategic acumen who consistently goes above and beyond to guarantee customer satisfaction.

Neha is a multi-award winner for her performance and customer advocacy, including being named a "CSM-Star Performer".

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Experience
10 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Noida, Uttar Pradesh, India
Personality Overview

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Decision Approach
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Priorities

Topics Neha cares about

Customer Success
Her career is dedicated to customer success, focusing on high-level relationship management, client satisfaction, and retention for Adobe's North America region.
Business Analytics
Holds an executive credential in Business Analytics from IIM Calcutta, with skills in Tableau, Business Intelligence (BI), and market analysis.
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Career

Work history

12-2021
Customer Success Manager
Adobe
9-2018 - 12-2021
Customer Success Account Manager
Adobe
10-2016 - 9-2018
Product Consultant- Adobe Web
Adobe
3-2016 - 10-2016
Senior Executive-Customer Success
Cognizant
12-2014 - 3-2016
Technical Sales Executive
iYogi
In the press

Media appearances

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Education
2019 - 2020
Executive Program in Business Analytics
Indian Institute of Management, Calcutta
2010 - 2014
Bachelor of Technology - BTech
Greater Noida Institute of Technology(GNIOT)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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