Nicholas Mullaney

Critic
DISC Type : C

Customer Service Specialist at MassMutual Financial Group

Phoenix, Arizona, United States

Overview

Nicholas has no verified overview

Personality Overview

Objective Thinker

Negotiator

Information Seeker

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.

Topics They Care About

Nicholas has no verified topics they care about

Media Appearances

Nicholas has no verified media appearances

Work History

3-2016
Customer Service Specialist at MassMutual Financial Group
11-2013 - 3-2016
Disability Contract Change Analyst at MassMutual Financial Group
2-2012 - 10-2013
Policyholder Services Consultant at MassMutual Financial Group
10-2010 - 2-2012
Sr. Customer Service Specialist at MassMutual Financial Group
7-2006 - 10-2010
Customer Service Specialist at MassMutual Financial Group

Education

Architectural Engineering from Wentworth Institute of Technology
Education details unavailable from Holyoke Community College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Phoenix, Arizona, United States Job Level : Junior Designation : Customer Service Specialist at MassMutual Financial Group
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Insights For Selling To Nicholas

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicholas is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Nicholas

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Nicholas move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Nicholas take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Nicholas

Personality Compatibility


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