Nicholas Pitts in

Nicholas Pitts

Captain · DISC type DS
Senior Product Support Specialist at 2U
📍 Nashville, Tennessee, United States

Nicholas is a results-driven support lead and data analyst with over a decade of experience at 2U, specializing in data-driven solutions using SQL and Tableau. He attended The George Washington University and is described by colleagues as talented and dedicated. He was recently impacted by company layoffs.

Outside of work, Nicholas has a strong interest in golf, following major brands like Callaway, TaylorMade, and PING. His international background, having grown up abroad, provides him with a unique global perspective on communication and service delivery.

Unique fact: Nicholas brings a distinct international perspective to his work, having grown up outside of the United States.

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Experience
12 Years
Current Role
Senior Product Support Specialist
Location
Nashville, Tennessee, United States
Personality Overview

How Nicholas shows up

Output-Driven
Planner & Achiever
Dynamic But Sincere

They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Nicholas cares about

Data-driven Decisions
He has over 10 years of experience leveraging tools like SQL and Tableau to create actionable insights that drive strategic decision-making.
Customer Support Leadership
He has a proven track record of leading and improving support teams, including overseeing a 30-person global team at 2U to enhance customer satisfaction.
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Career

Work history

1-2017 - 9-2024
Senior Product Support Specialist
2U
4-2014 - 1-2017
Product Support Specialist
2U
7-2012 - 2-2013
Analyst
BMG RIGHTS MANAGEMENT
5-2010 - 10-2010
Analyst
Ricco Capital
6-2007 - 7-2008
Summer Analyst
Wells Fargo
In the press

Media appearances

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Education
2005 - 2009
Bachelor of Business Administration (BBA)
The George Washington University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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