Nick Ormerod in

Nick Ormerod

Energizer · DISC type I
Customer & Digital Director at New Look
📍 Landbeach, England, United Kingdom

Nick Ormerod is the Customer & Digital Director at New Look, where he leads high-performing digital and customer teams. With extensive experience at companies like Arcadia Group Ltd. , he focuses on enhancing the omnichannel model and operational efficiency. He holds a Politics BA from the University of Liverpool.

There is no publicly available information about his personal life or hobbies. He is an alumnus of the University of Liverpool and North Halifax Grammar School.

He is focused on improving the end-to-end customer journey, from acquisition and loyalty to the post-purchase and returns experience.

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Experience
19 Years
Current Role
Customer & Digital Director
Job Level
Mid-senior
Location
Landbeach, England, United Kingdom
Personality Overview

How Nick shows up

Informal
Imaginative
Relationship Oriented

They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Priorities

Topics Nick cares about

Omnichannel Strategy
He is focused on blending online and offline customer behavior, viewing the omnichannel model as a key factor for success, and driving initiatives like Click & Collect.
Customer Experience
His public statements emphasize improving the customer's shopping journey, keeping them informed, and ensuring every interaction reflects the company's brand values.
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Career

Work history

6-2023
Customer & Digital Director
New Look
6-2021 - 7-2024
Director Of Ecommerce
New Look
4-2019 - 6-2021
Head Of Ecommerce & Customer Care
New Look
2-2016 - 2-2019
Head of Ecommerce Trade
New Look
6-2015 - 2-2016
Trading Manager
New Look
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2001 - 2004
Politics BA (hons)
University of Liverpool
1994 - 2001
Education details unavailable
North Halifax Grammar School
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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