Nick Richards in

Nick Richards

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Customer Experience & AI GM at CXponent
📍 McKinney, Texas, United States

Nick Richards is a customer-centric leader and the General Manager of Customer Experience & AI at CXponent. With a focus on transforming outcomes, he holds a CCIE Collaboration certification and earned his BBA from Angelo State University. Colleagues describe him as having high integrity and a great work ethic.

Outside of his formal role, Nick considers talking with customers, partners, and peers about their challenges and successes to be a primary hobby. He is passionate about making things work better and enjoys connecting with others in his field to exchange ideas on innovation.

Unique fact: Nick is a frequent speaker at industry events, sharing his expertise on moving AI from hype to a results-driven business approach.

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Experience
7 Years
Current Role
Customer Experience & AI GM
Job Level
Senior
Location
McKinney, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nick cares about

AI in CX
He is a frequent speaker on aligning AI with CX goals to deliver measurable business impact, moving beyond hype to practical application.
Results-Driven AI
Advocates for starting with business needs rather than tools, emphasizing a structured, results-driven approach to AI implementation.
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Career

Work history

2-2025
Customer Experience & AI GM
CXponent
1-2023 - 4-2025
Customer Experience GM
SoftwareONE
4-2021 - 4-2025
Customer Experience GM
SynchroNet
2-2020 - 8-2020
Partner
Aspen Technology Group, Inc.
3-2018 - 2-2020
Account Executive
Verint
In the press

Media appearances

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Education
2004 - 2007
BBA
Angelo State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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