Nicola Isted

Trailblazer
DISC Type : ID

Payments & Collections Product Owner at TotalEnergies

United Kingdom

Overview

Nicola Isted is a Payment & Collections Product Owner at TotalEnergies, currently leading a project to transition the companys customer base to the Kraken platform. Her expertise lies in collections strategy, process improvement, and data analysis, with certifications in Excel Power Query.

Based on her training, Nicola appears invested in professional growth, having completed courses on leadership, assertiveness, and influencing. This suggests a focus on developing strong communication and management skills to effectively lead teams and manage conflict.

She is responsible for defining and implementing the entire payments and collections approach for the new Kraken environment.

Personality Overview

Persuasive

Informal

Achievement-Oriented

If they come to believe in your value proposition, they will be your champion.  They prefer to ensure that they are in control of the situation. They are charming and can persuade others to support their decisions.

Topics They Care About

Platform Migration
Currently serves as the Product Owner for a major project transitioning TotalEnergies' entire customer base to the Kraken platform.
Collections Strategy
Previously owned the strategy and improvement planning process for collections, using data to enhance efficiency and profitability.
Process Improvement
Her background includes identifying areas for enhancement and creating frameworks to consolidate and implement improvement ideas.

Media Appearances

Nicola has no verified media appearances

Work History

7-2025
Payments & Collections Product Owner at TotalEnergies
7-2023
Collections Strategy & Process Manager at TotalEnergies
1-2022 - 7-2023
Collections Quality & Strategy Manager at TotalEnergies
5-2005 - 7-2005
Commercial Contracts Administrator at BNS Telecom Ltd
7-2001 - 4-2005
Order Management Senior/Project Coordinator at Canon (UK)

Education

Nicola has no verified education history

More Information

Social Presence :

Prographics :

Exp : 8 Location : United Kingdom Job Level : Middle Designation : Payments & Collections Product Owner at TotalEnergies
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Insights For Selling To Nicola

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage
  • Address your competition clearly and confidently

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicola is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Nicola

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Nicola move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Nicola take some risk or not?

  • If necessary, they will be ready to take risks.

You And Nicola

Personality Compatibility


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