Nicolas Rueda
Examiner · DISC type csWith 29 years of sales experience, Nicolas Rueda is a Business Development Specialist at Kongusto, focusing on nearshore staffing. He has a deep understanding of the call center industry, leveraging his dual expertise in client needs and agent perspectives to optimize performance and deliver exceptional service.
His core belief is that agent happiness is the primary driver of performance, a philosophy he uses to bridge the gap between client requirements and agent success.
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They tend to have clarity about their needs and constraints, and are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof. They do not like taking risks at all and go for proven options in the end.
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DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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