Nicole Clayton

Observer
DISC Type : ic

Ecommerce Coordinator at Charlotte Tilbury Beauty

Manchester, England, United Kingdom

Overview

Nicole Clayton is an Ecommerce Coordinator for North America at Charlotte Tilbury Beauty. With over five years at the company, she has progressed through roles in retail artistry and customer care, demonstrating a comprehensive understanding of the customer journey from in-store events to online trade.

She holds an NVQ Level 2 certification in Customer Service and has a background in developing brand awareness events through collaborations with brands like Topshop, Missguided, and Dyson.

In a recent post, she celebrated her five-year anniversary and her journey through five different roles within Charlotte Tilbury Beauty.

Personality Overview

Value Driven

Example Seeker

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Ecommerce & Trade
Her current role is an E-commerce Coordinator for the North American market, a promotion she announced she was proud to receive.
Career Progression
She has highlighted her five-year journey at Charlotte Tilbury, progressing from a Senior Retail Artist to her current head office role in eCommerce.
Customer Experience
Her background includes roles as a Customer Care Advisor and Makeup Artist, along with a certification in Customer Service, emphasizing building customer relationships.

Media Appearances

Nicole has no verified media appearances

Work History

8-2021
Ecommerce Coordinator at Charlotte Tilbury Beauty
11-2019 - 8-2021
Customer Care Advisor at Charlotte Tilbury Beauty
1-2018 - 11-2019
Lead Artist at Charlotte Tilbury Beauty
7-2017 - 1-2018
Senior Retail Artist at Charlotte Tilbury Beauty
1-2015 - 7-2017
Makeup Artist at Bobbi Brown Cosmetics

Education

2010 - 2012
Education details unavailable from Aquinas College
2005 - 2010
High School from Stockport School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Manchester, England, United Kingdom Job Level : Junior Designation : Ecommerce Coordinator at Charlotte Tilbury Beauty
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Focus on immediate action-items rather than the larger goals
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Nicole

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Nicole take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Nicole

Personality Compatibility


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