Nicole Johnson in

Nicole Johnson

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VP of Sales & Customer Success at Top Provider
📍 Naples, Florida, United States

Nicole is the VP of Customer Success at Top Provider, bringing over seven years of experience in client relations and revenue growth. A graduate of Florida Gulf Coast University, she excels at developing high-performing teams and data-driven engagement strategies. People who have worked with her describe her as a genuine mentor and the best leader they have had.

Outside of her direct professional role, Nicole shows a keen interest in the healthcare space, following developments from major pharmaceutical companies like Novartis and Bristol Myers Squibb. This suggests an appreciation for innovation and strategy in complex, regulated industries.

She has been described by colleagues as a true champion for her team members growth and success.

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Experience
15 Years
Current Role
VP of Sales & Customer Success
Job Level
Senior
Location
Naples, Florida, United States
Personality Overview

How Nicole shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicole cares about

Customer Success Strategy
Her entire career focuses on building strong client relationships, driving retention, and using data-driven insights to unlock revenue growth for businesses.
Team Leadership
Passionate about developing high-performing teams, she is consistently recommended as a mentor who genuinely invests in the growth of her people.
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Career

Work history

3-2025
VP of Sales & Customer Success
Top Provider
12-2022 - 3-2025
Director of Customer Success
MediaBrains
2-2022 - 12-2022
Senior Manager, Home Care Customer Success
A Place for Mom
9-2019 - 3-2022
Manager, Home Care Customer Support
A Place for Mom
7-2018 - 9-2019
Account Specialist
A Place for Mom
In the press

Media appearances

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Education
2013 - 2017
Bachelor of Science - BS
Florida Gulf Coast University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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