Nicole Johnson

Inspirer
DISC Type : id

VP of Sales & Customer Success at Top Provider

Naples, Florida, United States

Overview

Nicole is the VP of Customer Success at Top Provider, bringing over seven years of experience in client relations and revenue growth. A graduate of Florida Gulf Coast University, she excels at developing high-performing teams and data-driven engagement strategies. People who have worked with her describe her as a genuine mentor and the best leader they have had.

Outside of her direct professional role, Nicole shows a keen interest in the healthcare space, following developments from major pharmaceutical companies like Novartis and Bristol Myers Squibb. This suggests an appreciation for innovation and strategy in complex, regulated industries.

She has been described by colleagues as a true champion for her team members growth and success.

Personality Overview

Charming & Persuasive

Confident & Optimistic

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Customer Success Strategy
Her entire career focuses on building strong client relationships, driving retention, and using data-driven insights to unlock revenue growth for businesses.
Team Leadership
Passionate about developing high-performing teams, she is consistently recommended as a mentor who genuinely invests in the growth of her people.
B2B Growth
She actively hires for and leads teams focused on B2B sales and account management, emphasizing relationship building in a fast-moving startup environment.

Media Appearances

Nicole has no verified media appearances

Work History

3-2025
VP of Sales & Customer Success at Top Provider
12-2022 - 3-2025
Director of Customer Success at MediaBrains
2-2022 - 12-2022
Senior Manager, Home Care Customer Success at A Place for Mom
9-2019 - 3-2022
Manager, Home Care Customer Support at A Place for Mom
7-2018 - 9-2019
Account Specialist at A Place for Mom

Education

2013 - 2017
Bachelor of Science - BS from Florida Gulf Coast University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Naples, Florida, United States Job Level : Senior Designation : VP of Sales & Customer Success at Top Provider
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Nicole

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Nicole take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Nicole

Personality Compatibility


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