Nina Leonard in

Nina Leonard

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Senior Director, Account Management at AudioEye
📍 United States

Nina Leonard is a global customer success leader with over 15 years of experience in the SaaS industry, specializing in building and scaling teams to drive net dollar retention and expansion revenue. She earned her B. A. from the University of Tampa. Colleagues describe her as empathetic, professional, and detail-oriented.

Nina is the founder of Civilized SaaS, a consultancy dedicated to helping startups develop high-performance customer success teams.

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Experience
5 Years
Current Role
Senior Director, Account Management
Job Level
Senior
Location
United States
Personality Overview

How Nina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nina cares about

Customer Success Leadership
Passionate about building high-performance CS teams, mentoring future leaders, and improving customer experience to hit retention and expansion KPIs.
Supporting SaaS Startups
Founded Civilized SaaS, a consultancy specifically designed to help early-stage SaaS companies establish and scale their customer success functions.
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Career

Work history

7-2025
Senior Director, Account Management
AudioEye
2-2024 - 7-2025
Customer Success Consultant
Civilized SaaS
7-2024 - 2-2025
Senior Director of Customer Success & Support
WhatConverts
2-2021 - 8-2023
Global Vice President of Customer Success, Support & Solutions
Time Doctor
12-2019 - 3-2020
Senior Director of Customer Success (CS, Support & Sales Engineers)
Abstract
In the press

Media appearances

Alumnae in the News – Nina Leonard, Senior Director, Account Management, AudioEye. Featured in Barnard College
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Education
2002 - 2005
B.A.
University of Tampa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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