Nina Leonard

Trailblazer
DISC Type : DI

Senior Director, Account Management at AudioEye

United States

Overview

Nina Leonard is a global customer success leader with over 15 years of experience in the SaaS industry, specializing in building and scaling teams to drive net dollar retention and expansion revenue. She earned her B. A. from the University of Tampa. Colleagues describe her as empathetic, professional, and detail-oriented.

Nina is the founder of Civilized SaaS, a consultancy dedicated to helping startups develop high-performance customer success teams.

Personality Overview

Charismatic

Achievement-Oriented

Assertive

They are charming and have the ability to align others behind their decisions.  If they come to believe in your value proposition, they will be your champion. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Customer Success Leadership
Passionate about building high-performance CS teams, mentoring future leaders, and improving customer experience to hit retention and expansion KPIs.
Supporting SaaS Startups
Founded Civilized SaaS, a consultancy specifically designed to help early-stage SaaS companies establish and scale their customer success functions.
Value-Based Selling
Believes in a consultative sales strategy and has driven enterprise deals using a land-and-expand model focused on long-term adoption.

Media Appearances

Alumnae in the News – Nina Leonard, Senior Director, Account Management, AudioEye. Featured in Barnard College

See Now

Work History

7-2025
Senior Director, Account Management at AudioEye
2-2024 - 7-2025
Customer Success Consultant at Civilized SaaS
7-2024 - 2-2025
Senior Director of Customer Success & Support at WhatConverts
2-2021 - 8-2023
Global Vice President of Customer Success, Support & Solutions at Time Doctor
12-2019 - 3-2020
Senior Director of Customer Success (CS, Support & Sales Engineers) at Abstract

Education

2002 - 2005
B.A. from University of Tampa

More Information

Social Presence :

Prographics :

Exp : 5 Location : United States Job Level : Senior Designation : Senior Director, Account Management at AudioEye
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Insights For Selling To Nina

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Build a trustworthy relationship while keeping the product center-stage
  • Address your competition clearly and confidently

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nina is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Nina

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Nina move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Nina take some risk or not?

  • They can take risks if necessary.

You And Nina

Personality Compatibility


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