Noelle M. Ciara, DSW, LCSW

Enigma
DISC Type : dci

Senior Director of Member Experience at Community Behavioral Health

Philadelphia, Pennsylvania, United States

Overview

Dr. Noelle Ciara is the Senior Director of Member Experience at Community Behavioral Health, where she leads strategy for over 750, 000 members. A Licensed Clinical Social Worker with a Doctorate from the University of Pennsylvania, she focuses on driving engagement, innovation, and health equity in behavioral healthcare.

She developed "The PARTNER Model, " an attachment-based practice framework for providers who work with mothers and infants impacted by perinatal opioid use disorders.

Personality Overview

Persuasive & Assertive

Challenger

Friendly Yet Blunt

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Member Experience
Her current role as a Senior Director is dedicated to enhancing member services, solutions, and engagement for a large population in Philadelphia.
Health Equity
A core focus of her professional work and public speaking is the creation of equitable and accessible behavioral healthcare.
Human-Centered Design
She is an advocate for this approach, having recently spoken at a summit on its application in designing innovative behavioral health solutions.

Media Appearances

Dr. Noelle Ciara, Community Behavioral Health (YouTube Shorts). Featured in YouTube

See Now

Work History

9-2023
Senior Director of Member Experience at Community Behavioral Health
8-2022 - 9-2023
Senior Director of Member Services at Community Behavioral Health
9-2021 - 8-2022
PennCOBALT Program Manager at Penn Medicine, University of Pennsylvania Health System
10-2018 - 9-2021
Licensed Clinical Social Worker at Penn Medicine, University of Pennsylvania Health System
10-2017 - 10-2018
Licensed Clinical Social Worker at Penn Medicine, University of Pennsylvania Health System

Education

2016 - 2019
Doctor of Clinical Social Work from University of Pennsylvania
2012 - 2014
Master of Social Work (MSW) from Monmouth University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Philadelphia, Pennsylvania, United States Job Level : Senior Designation : Senior Director of Member Experience at Community Behavioral Health
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Insights For Selling To Noelle M.

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Noelle M. is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Noelle M.

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Noelle M. move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Noelle M. take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Noelle M.

Personality Compatibility


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