Norma Prieto Vidal
Examiner · DISC type csNorma Prieto Vidal is a Superintendent at Next, where she leads customer relations for the digital bank. Holding an MBA from FGV, she focuses on designing the customer journey to blend seamless self-service with human-centric support, aiming to turn clients into brand advocates.
Norma consistently expresses a deep sense of gratitude for her teams work and their achievements. This value appears to be a core part of her professional philosophy, emphasizing recognition and the rewarding nature of their efforts in satisfying customers.
In September 2024, Norma represented Next at the Prêmio MESC award ceremony, highlighting the banks success in customer relations.
Read the full overview →How Norma shows up
They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They are thorough and always follow a systematic approach. The only way to convince them is by showing them examples and ample proof.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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