Olivia Perez

Critic
DISC Type : C

Director of Operations at USAA

United States

Overview

Olivia Perez is the Director of Payment Operations at USAA, where she has built an impressive 26-year career. Her experience spans consumer lending and operations, and she is a Certified SAFe® Product Owner. She holds a Bachelor of Arts from Saint Leo University.

She values strong leadership and teamwork, expressing gratitude for her colleagues and the leaders she works with. Olivia keeps abreast of the latest business and financial trends by following publications like The Wall Street Journal and Harvard Business Review.

Olivia has shown exceptional loyalty, dedicating her entire 26-year professional career to USAA.

Personality Overview

Critic

Objective Thinker

Information Seeker

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They enjoy working alone and do not rely on others very often.

Topics They Care About

Payment Operations
As the Director of Payment Operations at USAA, this is her core area of professional expertise and leadership.
Leadership & Teamwork
She has publicly expressed how fortunate she is to work with "great leaders and an amazing team" after 26 years at her company.
Agile Methodologies
Holds a certification as a SAFe® 4 Product Owner/Product Manager, indicating a proficiency in agile frameworks.

Media Appearances

Olivia has no verified media appearances

Work History

11-2015
Director of Operations at USAA
2008
Director at USAA
2004 - 2007
Consumer Lending Manager at USAA

Education

Bachelor of Arts (BA) from Saint Leo University

More Information

Social Presence :

Prographics :

Exp : 22 Location : United States Job Level : Mid-senior Designation : Director of Operations at USAA
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Insights For Selling To Olivia

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olivia is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Olivia

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Olivia move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Olivia take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Olivia

Personality Compatibility


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